ZLINE Kitchen and BathReviews of zlinekitchen.com

Great experience. Timely response to my question, good service solutions and very pleasant people. I highly recommend.

The company is there for you after your purchase. My lights stopped working 2 years after purchase. I contacted support where I spoke with a very kind and helpful agent. She helped diagnose the issue and sent me the parts at no cost to me. They also had a YouTube video to help with replacement.

I recently renovated my kitchen with a z-line drawer microwave. After around 18 months we had an issue and it stopped working correctly. I was admittedly forlorn. Thankfully I can afford an expensive microwave, but thinking of having to replace within 1 year was not in our households capital expense budget for the year. I reached out to z-line, provided some information about my product and what was going on and received a replacement without so much as a fuss. They were kind, helpful and didn’t treat me like a leach for daring to request a warranty claim. The rep was genuinely interested in helping me and went to the most expensive option on their end to make sure their brand is known for standing behind its product. I have to say I will be looking to use z-line when possible in all future projects based on this experience alone. And guess what? The microwave is also really great both functionally and aesthetically. Thanks Z-Line!

We have had amazing experience with the customer service team. They have gone beyond what was necessary to take care of us as a customer, forever will be a customer of zline!

My husband and I purchased a 36" gas cooktop. Beautiful!! After installation, we found the knob for the first burner a little stiff to turn and and once it responded, the igniter kept sparking. Paying more attention to what was happening, we realized the knob was crooked, leaning to the right. We contacted customer service, who asked for some information to be sent to them. We thought we might just get the defective knob replaced, but instead, they decided to replace the entire cooktop. They didn't even request the defective cooktop to be returned, but asked us to recycle it. Their customer service was responsive, professional and absolutely the BEST!!

I want to give a huge shoutout to the incredible team at ZLINE for their outstanding customer service! From my initial emails to phone calls, every staff member I interacted with was amazing. They listened to my issue and provided a quick and effective solution. Back in August 2022, I was revamping my home and found the perfect stylish microwave from ZLINE at Home Depot. It was love at first sight! Fast forward to 2024, and my microwave unexpectedly stopped working. After my electrician confirmed it wasn't a line issue, I reached out to Home Depot without success. Thankfully, ZLINE corporate stepped up. Within 24 hours, they called to let me know they were shipping a brand new ZLINE 24” under counter microwave at no cost, and I didn’t even need to return the damaged one. The new microwave arrived within five business days, and I couldn’t be happier. ZLINE truly stands behind their products and values their customers. Great job, ZLINE! 👏

Stefanie was extremely helpful. Very knowledgeable about product. Very impressed with courtesy.

The customer service group from Zline is fantastic