Heidi M.
Appliances are junk
My husband and I build a home and moved into it June 2022, I immediately started having problems with my dishwasher, both the builder and myself called zline. I had to open another case January 2024, the rep. wanted me to send a video of what it was doing, I would have had to be inside the dish washer to send a video. Now my zline refrigerator isn't making ice, the control lights aren't on, that the lights in the freezer aren't working. Im being told they won't service the appliances because they are out of the warranty period. We paid about $10,000 for all our zline appliances and can't get them repaired by them. Customer Service referred me to an service personal that was 40 miles away. DO NOT PURCHASE ZLINE APPLIANCES
Response from ZLINE Kitchen and BathJun 27, 2024
Hello Heidi! Thank you for taking the time to reach out to us. We are sorry to hear that this has been your experience with your ZLINE products. We are always looking for ways to improve our products and we appreciate you taking the time to reach out. Our team requests photos, receipts, and videos to ensure that we have all troubleshooting information before sending a technician, for a more efficient process. With this information, we can verify if your service is covered under warranty and to ensure the technician has all the proper information to avoid multiple home visits! We have located your case, and it looks as if wehave not received responses to the emails. Our team has submitted you for service, and will need to contact you so please ensure you are checking your spam/promotions email folder, and keep an eye out for our phone calls. If you have any further questions or need any assistance, please do not hesitate to reach back out to us at zlinekitchen.com/contact! Thank you!