ZLINE Kitchen and BathReviews of zlinekitchen.com

Great customer service, very helpful.

I had a damaged hood for my range, which was a stressful discovery on a tight kitchen remodel timeline. I was also worried I would have to jump through hoops and questions to beg for the customer service I expected with a damaged item, not of my fault. I called Home Depot, they gave me the PO for their order with ZLINE, and then I called ZLINE, expecting more referrals or to be sent back to Home Depot. Nope. C.K. at ZLINE handled my call immediately, asked for some photos and basic information regarding the serial number, and promised I would be all good for a replacement. Only 4 total days elapsed from my phone call to a new replacement hood sitting on my doorstep. I cannot express how fantastic this company was to work with and how quickly they processed my needs to keep on my timeline. Will absolutely order from them again.

Bought the 36” range and hood. Both have been absolute junk. Neither worked properly in less than a year. Recalls and offers to replace within 2 months.…. 4 months into the 2 month wait and just got moved to the back of the line for calling and changing to a replacement.… absolute junk…. But they're pretty 😂

I had a question about compatibility using their drinking faucet with another brand of under water filtration and they got back to me in one day and had researched the other product and even sent instructions! I don't usually do reviews but this was excellent customer service and I appreciate this because it's often hard to come by.

Zline customer service is excellent! We purchased a cooktop hood via Home Depot which did not arrive as scheduled. After multiple, unsuccessful calls to Home Depot I called Zline directly and they resolved things within a few minutes. We later decided to change the height of the hood because of the location of the controls (under and in the back) which required replacing the chimney. Zline sent us a chimney, complementary.

The customer service was so easy to deal with and responded in a timely manner. I had a significant dent in my wall oven door occurring during shipping. Within one day of reaching out to CS I had a new door on the way to replace it. I so appreciate making this process so easy.

Their products are wonderful. Their customer support is among the best of them.

Kelly was awesome.....knew her products and very helpful in explaining how it worked..and nice.. Charles Jackson