ZLINE Kitchen and BathDrawing inspiration from the elegance of Lake Tahoe, USA, ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures. Our commitment to providing homeowners with the experience of attainable luxury is apparent in each and every design.
ZLINE Kitchen and Bath (zlinekitchen.com) has 349 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Grady M.
ZLINE is the greatest company to work with. They are so helpful. We will always do business with ZLINE.
Response from ZLINE Kitchen and BathAug 22, 2025
We truly appreciate your kind words and your loyalty to ZLINE. It’s an honor to serve you, and we’re delighted to hear that our team’s support has made such a positive impression. We look forward to continuing to provide you with exceptional service for years to come.
Bethany C.
Zline has excellent customer service. We bought a range and rangehood 6 years ago and any questions or issues have been answered and dealt with quickly and often times with no charge, even when it was not covered by warranty or the warranty was expired.
Response from ZLINE Kitchen and BathAug 15, 2025
Hello, thank you so much for your kind words. We’re thrilled to hear our team has been able to support you quickly and effectively, even beyond warranty coverage. Providing long-term value and dependable service is something we take great pride in. We truly appreciate your trust and look forward to being part of your home for many more years.
Faux F.
Wrong item was sent and Zline expects me, a nearly 70 yr old woman, or pay one of my subs, to uninstall it, pack it up to send it back or return it to HD! They would send the correct one if I do this. I said to be reasonable I’d ask the homeowner to make it work out if they’d do a refund. Zline won’t do it. So the client is stuck with something expensive they don’t want and may or may not use. They don’t drink and don’t need a wine fridge - they wanted a beverage fridge. There is a difference in cooling and function. To top it off, in the same order of 2 items, the crown for the Zline hood was not sent and we had to get that sent and pay our sub to come back and uninstall part of the hood and install the crown. Never again, Zline! You lost our company and our clients!
Response from ZLINE Kitchen and BathAug 15, 2025
Hello, thank you for sharing your feedback. We’re truly sorry to hear about the challenges you’ve encountered with your order. This is not the level of experience we aim to provide, and we understand how frustrating this must be. We’d like the opportunity to review your case in detail so we can determine how to best assist. We have requested further information to locate your case. We value your feedback and hope to work toward a resolution.
Gerry H.
We were having an issue opening one of the baffle doors in our new range hood. I contacted your company by email and your representative called and solved the issue for us. Thank you for your fast response and also for a great product.
Response from ZLINE Kitchen and BathAug 15, 2025
Hello, thank you for taking the time to share your experience. We’re so glad our team was able to quickly resolve the issue with your new range hood and that you’re enjoying the product. Your satisfaction is our top priority, and we’re happy to know our fast response made a difference. Please do not hesitate to reach out if you need any further assistance!
Joy
Whenever I could get through by phone the person I spoke with was very helpful, friendly and knowledgeable about my order. I used the email contact and someone got back to me the next day
Response from ZLINE Kitchen and BathAug 11, 2025
Thank you for your feedback! We’re pleased to hear our team was able to assist you with friendly and knowledgeable support.
Tishana S.
The associate assigned to my case was very professional and knowledgeable. She provided extremely timely responses and has my case resolved in less than 2 days! As a Customer Service Manager for a large company myself, I appreciate great service when I see it and I am thankful for the amazing experience I had recently with your associate and your company. Keep up the great work!!!
Response from ZLINE Kitchen and BathAug 11, 2025
Thank you for sharing such wonderful feedback. We’re thrilled to hear our team provided prompt, professional, and knowledgeable support, and that your case was resolved so quickly. We truly appreciate your kind words and are glad you had such a positive experience with our team!
Rich H.
While the CS experience was 5 star, I will wait to see how the new parts work. It has been disappointing that the lamp drivers failed not once but twice in a short period
Response from ZLINE Kitchen and BathAug 4, 2025
Thank you for sharing your experience. We’re glad to hear our customer service team provided the support you needed. If you have any questions or need further assistance, we’re here to help!
Scott
Our Sales Rep has been phenomenal working with us on desired outcomes for a whole kitchen in new construction. We have required a lot of flexibility, patience, and information for decision making and Sophie has been with us every step of the way. Can't wait to complete our remaining Z-line purchases and get the appliances into use!
Response from ZLINE Kitchen and BathAug 4, 2025
Thank you for the kind words! We’re so glad Sophie has been able to support you every step of the way. We can't wait for you to enjoy your new ZLINE kitchen!
