At ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products.Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions.We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way.At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.
ZenSupply (zensupply.com) has 367 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
zensupply.com
Website
zensupply.com
Category
Home Improvements
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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We're happy to hear you found our team to be responsive and that you had a positive experience with your Honeywell T4 Pro Programmable Thermostat purchase. Providing prompt support and dependable service is something we strive for with every order.
We truly appreciate your feedback and your business. Thank you for choosing ZenSupply, and we look forward to assisting you again with your future HVAC and hardware needs.
MM
Mark M.
got what I needed fast
got what I needed fast, thank you
Response from ZenSupplyJul 6, 2026
We're glad to hear you received your Von Duprin 22 Series End Cap Kits quickly and that you were able to get exactly what you needed. Providing fast shipping and a reliable ordering experience is something our team works hard to deliver.
We appreciate your business and your kind words. Thank you for choosing ZenSupply, and we look forward to serving you again whenever you need hardware or replacement parts.
GP
Graystar P.
Beware this company's lack of service once they get the money.On June 22nd @ I ordered 10 pieces of…
On June 22nd, I ordered 10 pieces of Pemko 10' Weatherstrip for a total of $249.12
June 22nd @4.23 PM I received an order confirmation.
June 23rd @ 11:04 AM I received an email with the following update: "Thank you for choosing ZenSupply. We’re proud to be your trusted source for commercial-grade solutions.
I’m reaching out about your order #257814. Due to exceptional nationwide demand, the item(s) you requested are currently on backorder.
We didn’t stop at our own warehouses—we’ve searched the entire U.S. supply chain, contacted the entire network of distributors for you, and explored every option. If it were available anywhere else, you’d already have a tracking number in hand."
With this info attached:
"Good news: your order may ship sooner than projected. The moment we have tracking details, you’ll be the first to know.
10 Pemko Q Series Kerf-In Weatherstrip with Extended Flange - 1-1/4" x 3/16" Fire Rated
Estimated to ship on: Jul 24, 2026"
A MONTH????
I promptly sent this response on June 23 @ 11:06 AM
"Please cancel the order and issue a credit as soon as possible"
The Next day, June 24th @2:18 PM I rec'd this email
Order status has changed
Hi Jim,
The status of your order #257814 has changed to "Partially refunded".
Order details Order total: $249.12
Total refunded: $99.65
Date placed: Jun 22nd 2026
Then, a couple of days later, a box shows up from a warehouse in California with 6 strips of weatherstripping, and inside is a partial shipment of 6 dried-out pieces that are bent and mangled. The ORIGINAL Shipping label was still on the box with a June 2021 ship date from Pemko.
I think these pieces are already FIVE YEARS OLD!
The material was shriveled up, and it made me laugh.
I reached out to Customer service via the Email APP on their website because I could not open a refund request in the order system, as they had already issued me a partial refund. I sent them photos of the damaged goods via this email.
I got no Response, so on June 29th @1:19 PM I called (786-855-7489), spoke with Kevin Cudal, and was told he would follow up and send me a prepaid shipping label on Tuesday at the latest to return the material. I told him I had found the material elsewhere and had already taken delivery of the weather stripping.
Today is July 2nd @ 6:43 PM, and I have yet to hear from Zen Supply or Kevin Cudal.
Response from ZenSupplyJul 7, 2026
Hi Jim,
Thank you for taking the time to share this, and I'm sorry — the experience you described falls far short of what we expect for our customers, and you're right to be frustrated.
You did everything right: you asked us to cancel and refund the order within minutes of learning about the backorder delay, yet you still received a partial shipment of weatherstripping that arrived damaged. On top of that, we should have followed up, and the fact that you never heard back after your July 2nd message is on us, not you.
I reached out to you directly to make this right, and a full refund for you order has now been processed, covering the remainder beyond the initial partial refund.
We're also using this as a case to fix the gaps that let this happen: the lack of response to your product photos, the missed follow-up, and shipping product that should never have gone out in that condition.
We appreciate you flagging this, and we're sorry we let you down.
MA
Margaret
Friendly service
Friendly service, fast and accurate shipping
Response from ZenSupplyJul 3, 2026
Thank you for your kind review!
We're glad to hear you had a positive experience with our team and that your TOTO Pressure Loss Ring spare part was shipped quickly and accurately. Providing friendly service and dependable order fulfillment are priorities for us, so it's great to know we met your expectations.
We truly appreciate your business and your feedback. Thank you for choosing ZenSupply, and we look forward to helping you with your future hardware and replacement part needs.
NM
Nick M.
I am still missing two bright brass…
I am still missing two bright brass push plates from this order. I reached out to my zen supply rep about it and have not heard anything back. This is a bit frustrating. Zen supply was happy to take my order and have me pay for it but the service after the order could be better. I would like the remaining items from my order.
Response from ZenSupplyJul 2, 2026
I'm very sorry to hear that the two bright brass push plates were missing from your order, and I completely understand your frustration, especially after not hearing back from your representative. That's not the experience we want you to have, and I sincerely apologize for the inconvenience and the delay.
We've looked into the issue and have already processed a replacement for the missing push plates. We've also upgraded the shipment to Next Day Air so you receive them as quickly as possible.
We also tried reaching you by phone to discuss this with you directly, but we were routed to your voicemail, so we wanted to follow up here as well.
If you have any additional questions or concerns, please don't hesitate to reach out. We're committed to making this right and appreciate your patience while we resolve the issue.
Thank you again, and we sincerely apologize for the inconvenience.
SW
STEVEN W.
Jayzon has made my experience with…
Jayzon has made my experience with ZenSupply very good. I've been having issues with the shipping warehouse getting the orders correct, but Jazon has assisted me with resolutions.
Thanks,
Steve Wilkes
Response from ZenSupplyJul 2, 2026
Thank you for taking the time to share your experience!
We're so glad to hear that Jayzon has made your experience with ZenSupply a positive one. His dedication to helping customers and finding solutions is something we truly value, and we'll be sure to pass along your kind words to him.
We also appreciate your patience regarding the issues with your orders. While we're sorry for the inconvenience, we're pleased that Jayzon was able to assist with resolving them. Your feedback helps us continue improving our processes and the overall customer experience.
Thank you for choosing ZenSupply. We appreciate your business and look forward to serving you again.
EM
Edwin M.
Outstanding communication and customer…
Outstanding communication and customer service. They replaced my door knob with the correct key code quickly and without any hassle. Thank you — I’d gladly do business with them again.
Response from ZenSupplyJun 29, 2026
We're pleased to hear that our team was able to quickly provide the correctly keyed Schlage Georgian Entry Knob and make the replacement process smooth and hassle-free. We understand how important it is for keyed-alike orders to arrive exactly as expected, and we're glad we could resolve the issue promptly.
Providing outstanding communication and responsive customer service is something we take great pride in, so your feedback means a lot to us. Knowing you'd gladly do business with us again is the highest compliment we could receive.
Thank you for choosing ZenSupply. We truly appreciate your business and look forward to assisting you with your future hardware needs.
MS
M S.
On may 17th I place an order for 3…
On may 17th I place an order for 3 items and received 2, first the item received one of the components after installation it broke, the push plate order a wrong one and just would not work with the clients system or I buy an extra component to be compatible or just return it and reorder an similar item for it, so I returned item which I paid 152.52 and reorder a compatible item for that specific model and was 80 something and zensupply people keep saying I should be refunded only for the one that costs 80 something but that is not the part I want a refund because I need that part and I HAVE IT WITH ME, I returned item that costs 152.52 and they say it is 80, but how can people at zensupply refund something that I still have getting so low efficient at work like this and companies say they are only looking for the better people to attend customer on their end
Response from ZenSupplyJul 2, 2026
I'm sorry for the frustration and confusion around this refund, and I completely understand why it felt like we weren't listening. To clarify what happened on our end: you returned the item that cost $152.52, but only $82.98 had been processed toward your refund — not the full amount you were owed. That was our error, not a reflection of what you're entitled to.
On June 24, we processed the remaining difference of $69.54, so your refund now totals the full $152.52 for the returned item.
I also want to acknowledge the runaround with communication. We tried calling you directly to walk through this but was routed to voicemail, so we followed up by email.
I'm sorry this took extra back-and-forth to sort out, and I appreciate your patience with our team while we got it corrected. Please let me know if you have any questions or if anything still looks off on your end
