ZenSupplyReviews of zensupply.com

Response from ZenSupplyJun 9, 2026

We're delighted to hear that you've had a great experience with our products and solutions. Having the right products available when our customers need them is something we work hard to achieve, so it's wonderful to know we've been able to help you get the job done. We truly appreciate your continued trust in ZenSupply and look forward to supporting your future projects. Thanks again for your business!

Response from ZenSupplyJun 8, 2026

Thank you for taking the time to share your experience! While we're sorry that the wrong lock was initially received, we're very pleased to hear that a single phone call was all it took to get the issue resolved and a replacement on its way right away. When mistakes happen, our goal is to make things right as quickly and smoothly as possible. We're especially glad that you appreciated being able to speak directly with a knowledgeable member of our team. We believe that personal, responsive customer service still matters, and we're happy we could provide the support you needed for your Dormakaba Simplex L1000 Pushbutton Lever Lock order. Thank you for your patience and for giving us the opportunity to correct the issue. We truly appreciate your business and look forward to serving you again in the future.

Response from ZenSupplyJun 5, 2026

We're delighted to hear that our customer service team was able to help you find the right Marks USA 22AC Series Entrance Double Cylinder Mortise Lock for your application. Making sure our customers get the correct product and stay informed throughout the ordering process is something we take great pride in. It's also great to know that your order arrived even earlier than expected. We understand how important timing can be for projects and repairs, and we're always happy when we can exceed expectations. Thank you for choosing ZenSupply and for taking the time to share your experience. We look forward to assisting you again in the future!

Response from ZenSupplyJun 6, 2026

We're so sorry the knobs arrived damaged, that's completely unacceptable and we understand your frustration. Our team reached out the same morning your return request came in, got the photos needed to report the issue to the vendor, and has already sent you a return label. We want to make this as easy as possible for you. Please don't hesitate to reach out if you need anything else, and we hope to have the chance to make this right.

Response from ZenSupplyJun 8, 2026

We're truly sorry about this; receiving the wrong color is frustrating, and that's entirely on us. We hold ourselves to a higher standard and we clearly missed the mark here. I can see you're already working with our customer service team, and I want you to know they have everything they need to make this right. We're committed to resolving this for you and hope we have the chance to turn this experience around. Thank you for taking the time to share your feedback. It helps us do better.

Response from ZenSupplyJun 6, 2026

We're sorry for the frustration, this is not the experience we want anyone to have. A replacement order was placed on June 1 and our tracking shows it was delivered on June 3, but we want to make sure everything is right on your end. Our team has reached out by email and text to confirm, and we'll keep following up until we hear from you. Please don't hesitate to contact us directly so we can make this right. We appreciate your patience and hope to earn back your trust.

Response from ZenSupplyJun 5, 2026

Thank you for your great review! We're happy to hear that you found a great price on your TOTO THU777S-A Flush Valve Assembly and that your order arrived quickly. Providing competitive pricing and fast, reliable shipping is exactly what we aim for, so it's wonderful to know your experience met those expectations. We appreciate your business and your straightforward feedback. Thank you for choosing ZenSupply, and we look forward to serving you again in the future!

Response from ZenSupplyJun 4, 2026

Thank you for your positive review! We're glad to hear that your Schlage Electronics 23446339 Tailpiece for AD/CO Series, FSIC Cylinder arrived quickly and was exactly what you ordered. Providing fast order processing, accurate fulfillment, and dependable service are priorities for our team, so it's great to know we delivered on all three. We appreciate your business and thank you for choosing ZenSupply. We look forward to helping with your future hardware and security product needs!