ZenfolioReviews of zenfolio.com

Same as all the below, I’ve also been a loyal client of Zenfolio for 10yrs and they have just destroyed my client galleries. Not just weddings, but families and all my commercial clients galleries have vanished. A complete disaster for me, my clients and I’m sure Zenfolio. The handling of this for all their customers has been nothing but disgraceful & shows their complete disregard of the impact on the clients who not only rely on them, but have stayed with them through all their issues over the last couple of years. I doubt very much they will recover from this.

After many years with Zenfolio Pro I am planning to move elsewhere. We have hundreds of thousands images stored purely for customers to view and buy services from. The crazy archiving that has been implemented makes the gallery entirely useless. No customer is going to wait 12 hours for an impetutous purchase - madness!!! I'd join a class action in a jiffy - this is business destructive. I cannot believe that the management and Zenfolio have not even offered a premium non-archive service - they clearly do not understand the photography business. And at the time of writing their service is broken and the CEO is grovelling out apologies - I can no longer trust this firm at all. *** UPDATE *** I received this privately on Linked In from John Loughlin - Zenfolio CEO (you'll note no regret....) Paul. Thanks for sharing. Very constructive note. I hope you have much continued success and your next vendor fulfills all your expectations.

Been with Zenfolio from the start and honestly had enough. the uploading was inconsisent and often slow and now archiving galleries! No more.

If I could give zero stars, I would. I've been s client for over 14 years. Their service is often "down" or broken. Recently, they archived older galleries. My photography business relies on ALL my photos being available. Their gallery restore process is broken and photos remain unavailable. They are sh*tting all over their longest and most loyal customer base. It's truly sad.

Been with Zenfolio for 11 years. It has never been an ideal solution, and at times there have been nightmares due to its unreliability, but I stuck with them. However, recent months the system has been totally unreliable the final straw is the new "archiving" system which is not only ill conceived, but has been disastrously implemented. I have spent days trying to sort out the mess and I can't access hundreds of my photos. Support have been worse than useless with responses to problems comprising cut and paste standard responses that don't even address the problems. They give the impression of being so overwhelmed that thet don't even read and analyse the problem being raised, just see the topic and respond with a standard cut and paste response. To reverse the damage zenfolio's incompetence was causing to our reputation, I have had to pay for an alternative solution just to provide a service to my customers in the face of the unmitigated mess that Zenfolio have made. That solution provides a professional and sensible solution a world away from the antiquated and not fit for purpose Zenfolio "solution". I am now moving all 850+ galleries to the new system and all this years shoots are going straight to the new system. Customer feedback has been great and I can't wait to finally disassociate my business with the very poor Zenfolio and complete the move to a professional modern reliable system that more reflects what we want our customers to experience.

As a photographer, I've been a loyal user of Zenfolio for the past 16 years. However, it's with a heavy heart that I must bid farewell to this platform. My decision to leave Zenfolio stems from a series of disappointing experiences, particularly in terms of customer service. Time and again, I've encountered issues with my site, only to receive canned responses that fail to address the underlying problems. This lack of personalized support has left me feeling frustrated and undervalued as a customer. One of the most concerning issues I've faced is the frequent downtime of my site, which has resulted in lost revenue due to clients being unable to access their photos. Despite my efforts to maintain a professional and reliable online presence, these recurring technical issues have tarnished my reputation and eroded client trust. Furthermore, the lack of proactive measures to address these issues, coupled with the platform's inability to ensure the accessibility of non-archived photos, has led me to question the reliability of Zenfolio as a hosting solution for my photography business. In conclusion, after years of loyalty and dedication to Zenfolio, I can no longer overlook the shortcomings and frustrations that have become synonymous with my experience on the platform. It's time for me to explore alternative options that prioritize customer support, reliability, and the seamless accessibility of my photography portfolio.

How the mighty have fallen... I have been a very faithful customer of Zenfolio for years and years since 2011. All I have to show for it are my photo galleries being taken offline and archived without my consent. It is baffling to me how a company can make so many poor choices. I will be moving away from the service and using something else entirely. I once used Zenfolio as the main client delivery service but alternatives like WeTransfer are honestly far more efficient. It makes me laugh that the 'NEW' photo page has been advertised on the top of the webpage for almost 10 years...! The only noticeable change in recent times is the mystifying disappearance of all my galleries into the archives which are now inaccessible to me and my clients! You just have to laugh. The ONE reason I kept Zenfolio is to have an accessible one stop shop for all of me previous images galleries. With that gone, I will be moving away. Don't give it a second thought, the site has been reduced to rubbish and judging by other people's reviews, its days are numbered. Shame!

I have been a very faithful customer of Zenfolio for years and years since 2011. All I have to show for it are my photo galleries being taken offline and archived without my consent. It is baffling to me how a company can make so many poor choices. I will be moving away from the service and using something else entirely. I once used Zenfolio as the main client delivery service but alternatives like WeTransfer are honestly far more efficient. It makes me laugh that the 'NEW' photo page has been advertised on the top of the webpage for almost 10 years...! The only noticeable change in recent times is the mystifying disappearance of all my galleries into the archives which are now inaccessible to me and my clients! You just have to laugh. The ONE reason I kept Zenfolio is to have an accessible one stop shop for all of me previous images galleries. With that gone, I will be moving away. Don't give it a second thought, the site has been reduced to rubbish and judging by other people's reviews, its days are numbered. Shame!