ZenfolioReviews of zenfolio.com

Too many issues lately with file and orders coming through

Very glitchy, things frequently don't work, difficult to understand the gallery/portfolio/folder set up, shop is a nightmare and doesn't work....wish I'd spent my money elsewhere. Support is quite good usually, but they are battling with an inadequate interface that needs an awful lot of work

Zenfolio gives me a very professional website but they want to archive everything. Even though they say they archive when people have over 20 galleries they have archived mine. People need to see my work. I pay for that.

I started having a problem uploading my photos to my site that's hosted by Zenfolio. The error indicated a disconnection from the server. I downloaded and installed the Zenfolio upload app and tried uploading that way to no avail. I contacted Tech support who kept insisting the error occurred on my side. I tried uploading using 2 different computers and a Tablet, using various Internet providers, but the problem still persisted. I asked a friend of mine to try it on his computer. He encountered the same problem. The tech support kept insisting the problem was on my end. I tried uploading via the browser while having the inspector running, which indicated a server 500 error, yet the tech support kept insisting the problem was on my end. I complained on Facebook about the service I was getting, where it seemed that no one was actually interested in solving the problem. It was after my FB complaint that I got a message from Stephanie. That's when things started rolling. Stephanie was able to get the ball rolling and forwarded the problems to the development team, which then forwarded it to the server team. Stephanie was great! She was on top of things and when she hit a road block where she wasn't able to get status updates, she got Jon S involved in the process. That's when things shifted into overdrive. Jon S ran with it like a freight train, breaking through whatever obstacles he encountered, he managed to get the status updates and he kept me in the loop, sending an e-mail every 24 hours until the problem got resolved. This is the type of professionalism, attention to customer service and communication that I expect and admire. He didn't try to placate me with corporate double speak or simply state "we're working on it". Rather, he provided updates that gave me an idea where things stood. I realize that people can be unreasonable in their expectations. I try not to be. I understand that problem resolution takes time, finding a problem takes time. A status update can be as simple as: "We haven't been able to find the cause of the problem yet" or "We have found the cause and we're working on a solution or a workaround". These are legitimate updates and I can accept them. I can't say enough about how impressed I am with Stephanie and Jon S. They are true professionals with a real understanding of what customer service means. Jon's title is "Customer Experience Expert". I can't think of a better fitting one. Alexander Olshansky

I dislike the fact that zenfolio doesn't reach out to let you know your account payment didn't go through at that time. I dislike not being able to reach a live person when you realize the issue has occurred and having to message with a bot or email customer service but it takes 24 - 48 hours for a reply.

Všetko funguje super. Chcelo by to ale možnosť jazykových verzii na osobnej stránke. Týmto by ste sa dostali o ďalší krok vpred pred konkurenciu. Môžem mať klientov hovoriacich rôznymi jazykmi a bolo by super aby si klient prepol do svojho jazyka.

It did not have good visibility on Google searches I wanted. If your business wants a site for mostly your own customers it would work out good.. an average computer literate person ban make a nice website using the design tools.

He was not bad, but he was very slow and long winded with some of his responses. Sounded like he did not want to be there. He repeated himself a lot and when needing certain questions answered I don’t believe he knew them, so he just repeated his past statements. He was nice tho, and helpful. I’m sure with some more training he will be on point.