ZenfolioReviews of zenfolio.com

They probably decided to go bankrupt. I am a customer for at least 8 years and have not had any serious issues with the site. The problems started in December 2023 when they decided to implement an archive scheme. I have contacted them several times in order to stop doing this with no success. A site that advertises unlimited space for your photos should provide just that. Nothing less. If you want to archive it should be up to you what are you archiving. Apart of this I had issues in December and January with customer orders. The customers paid, got a receipt but the order was never registered for me to see. A month later when the customers send me screenshots with the order number I have sent it to the company and passed it in the system. The customer support is not existent and they do not care about their customers. I have seen a lot of answers from them in this site, but not actions to rectify the situation. The tragedy is that this site was highly praised by professionals, winning awards as the best site for photographers from Photographic Societies. Now the tables have turned and the downfall is imminent. The featured I liked the best was that I could download customer favorites and make their albums in no time. Now with all the archiving I can no longer do this, which is frustrating to say the least. You could say that this is the last straw!

Total disaster archiving galleries no one can find anything looking at these reviews everyone seems to be of the same opinion. Any recommendations for an alternative

I've been using Zenfolio since 2013 and loved it until they began archiving galleries. This makes your photographs unavailable to you as the photographer and also to your clients. There is no notification of when the galleries will be archived, so you're on your own to notify clients and to download any galleries you may have been storing there. This process also makes it impossible to show potential clients full galleries/example galleries from their venue or with their vibe. Bringing galleries back from being archived is a very slow process and you're limited in how many permanently active galleries you can have on your site.

The first 7-8 years with Zenfolio were good. There were occasional hiccups with their slow uploading but overall it was acceptable. The past 2-3 years have been terrible and this new archiving scheme that they are forcing on everyone is a disaster! I have no idea how they thought this was a good deal for photographers. I believe they are trying to get the classic users to leave so they can go on to other things. There is no customer service. You hit their chat button and you might get a reply a week later. I would warn people to stay away from Zenfolio...I'm looking at other platforms right now.

With them for more than a decade - top pkg. I don't remember any improvements ever. Very disappointed in the outdated cart. The latest "archiving" scheme is being implemented without actually testing - and the fails are here. The support is non-existent.

I have had a photography site with Zenfolio for some years. These days it loads slowly (glacially if using a VPN). Yesterday, after making a substantial effort to update my contact list I sent a group email out, linking to the site. I was horrified when one person replied to tell me that half the photos weren't showing. It turns out that Zenfolio archived half of my galleries. I can't put a price on lost business. This year I really must make the effort to find a new provider.

Zenfolio is broken. Not just the site but the business model. The roll out of 'archive' (a service nobody wanted or asked for) has been a disaster that was easily predicted by everyone apart from Zenfolio themselves. They have allowed IT mangers to make customer service decisions, making the service unusable. I've never before encountered a company that resents its customers as much as Zenfolio - its honestly staggering. (no doubt someone will be along shortly to dispute that and pretend they value our custom, they don't....) On top of that customer service queries (when they are eventually answered days later) are met with gaslighting responses telling us how great Archive is and instructions on how, if you put your own time and labour in, you can minimise the pain of Archive (again, something we don't want). Just look at all the bad reviews - my experience is not a rare, isolated one that has somehow slipped through the net. This is the life of a Zenfolio customer these days.

I've been hosting my photography with Zenfolio for 12 years -- I'm a high-volume wedding and portrait photographer, averaging about 85 weddings, and 150 portrait sessions annually. The archival switchover recently implement has been abysmal, to say the least. While customers of Zenfolio were given advance notice that it was happening, the process has been way more disruptive than was communicated. I regularly access hundreds of galleries as part of my sales process, and not being able to share those, or navigating over to share them and find them archived, has been embarrassing. It makes me look disorganized and unprofessional. I have also had dozens of clients reach out panicked that their wedding photos were gone. While I keep my own hard drive backups, having an unlimited cloud backup was a huge selling point. The restore feature has not worked for about a week for me, and I have lost business as a result. I attempted to contact someone via Zenfolio's chat, and received a response hours later. I also scheduled a phone call, and while they emailed to say they called and I missed it, my phone never rang. I had some decent communication via email with a customer service representative, and while he was apologetic and his communication was solid, I think overall it's too little too late. It's time to move on. And while this ultimately means a very big headache for my business, the past several weeks have burned the trust I had in what used to be a very solid, service-based company.