ZenfolioReviews of zenfolio.com

Response from ZenfolioDec 9, 2025

Diese Antwort wurde mit Google Translate übersetzt: Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen – wir freuen uns sehr über Ihr Feedback. Ich möchte Ihnen gerne noch einige weitere Informationen geben, die Ihnen vielleicht weiterhelfen. Bilder werden nach 14 Monaten ohne Aktivität des Fotografen ins Archiv verschoben. Wenn eine Galerie aus dem Archiv abgerufen wird, dauert dieser Vorgang in der Regel 12–14 Stunden. Sollte es einmal länger als 24 Stunden dauern, möchten wir der Sache nachgehen, da dies ungewöhnlich ist. Wenn Sie weiterhin Verzögerungen feststellen, kontaktieren Sie uns bitte unter [email protected]. Unser Team hilft Ihnen gerne weiter und stellt sicher, dass alles wie gewünscht funktioniert.

Response from ZenfolioJun 23, 2025

We totally understand wanting to speak with someone directly. While phone support isn’t available on every plan level, our customer experience team is quick to jump in via chat or email, and usually within a pretty short time. We’re always here to help, and we’ll make sure you’re taken care of!

Response from ZenfolioJun 5, 2025

We’re not seeing any widespread issues with image uploads or gallery thumbnail performance at this time, but we absolutely understand how frustrating delays like that can be. A member of our Customer Experience team has personally reached out to help troubleshoot and get this resolved for you. Thanks again for bringing it to our attention.

Response from ZenfolioMay 30, 2025

Thanks for sharing your experience, David. We're sorry for any confusion around your account closure. To officially close an account, we do ask that customers reach out to us directly—this helps us make sure you have everything you need, including access to any important images or details, before the account is fully closed. It looks like a return of funds has already been issued on our end. We truly appreciate the time you spent with us and wish you all the best moving forward.

Response from ZenfolioApr 4, 2025

We're sorry to hear that your experience fell short of expectations. We understand the importance of timely support, especially when you are working to resolve an issue. Although our chat support isn't live, we're pleased to see that our team was able to assist you. Please know that while response times can be a little longer at times, we are committed to addressing your needs as swiftly as possible. If you require any further assistance, please don't hesitate to reach out.

Response from ZenfolioFeb 10, 2025

We truly appreciate your feedback. We introduced Archive to keep up with the growing demand for data storage while ensuring the platform remains fast, secure, and affordable. By moving less frequently accessed images to Archive, we’re able to improve performance, and protect your photos in a state-of-the-art cloud environment. That said, we know that every photographer’s workflow is different. If Archive does not fit your business model, our Archive Exclusion tool allows you to opt out completely. This will restore all archived images to your account and prevent any future archiving. If you’d like to explore this option or have any questions, we’re happy to help!

Response from ZenfolioSep 19, 2024

Thank you for sharing your concerns with us, Stephan. We're sorry to hear that you're experiencing difficulties with recovering your galleries from Archive. We understand how frustrating this can be, especially as a long-time customer who has several images uploaded to your account. Please know that our Customer Support team is available to assist you directly and provide a resolution. You can reach them at [email protected], and they’ll be happy to help with retrieving your images as quickly as possible. Thank you again for your feedback.