ZenfolioReviews of zenfolio.com

Response from ZenfolioFeb 9, 2026

Hi there, Marie! We’re really sorry to hear about your experience and understand why this would be concerning. We don’t see any recent support cases tied to your account, but our team would absolutely like to take a closer look and help sort this out. Please reach out to us directly at [email protected] with a few details, and we’ll make sure someone is there to help you every step of the way.

Response from ZenfolioFeb 2, 2026

We’re really sorry this was your experience, Henry. Being locked out of your account without warning, especially after putting time into building a gallery, is understandably frustrating. You’re right to expect clear communication and a reliable way to regain access. Our Director of Customer Care has personally reached out to you. If you decide to continue with Zenfolio, our team is committed to helping you get back on track and ensuring you have the access and guidance you need. Either way, we appreciate you sharing this feedback, as it does help improve.

Response from ZenfolioJan 26, 2026

Thanks so much for sharing this Doris! We’re really glad Zenfolio is helping you bring everything together in one place. It’s great to hear it’s working well for you, and we appreciate you taking the time to leave a review. 💛

Response from ZenfolioJan 26, 2026

Thank you for taking the time to share your feedback. We can hear how frustrating this experience has been, and we’re genuinely sorry it’s left you feeling stuck. Being able to manage your business on the go isn’t a “nice to have” anymore; it’s essential, and we understand how limiting it feels when that flexibility isn’t there. We do want to share that NextZen, our new platform, is available now and was built to be fully mobile-friendly from the ground up. Managing galleries, settings, and your business from a phone or tablet is a core part of the experience. If you’re open to it, we’d encourage you to reach out to [email protected] to learn more about the migration process and what that would look like for your account. Regarding billing: a credit card is required to help reduce fraud and protect your account, as well as any funds you earn through Zenfolio. That said, if you don’t plan to renew or would like future charges disabled, our support team can take care of that for you — just send them a note, and they’ll make sure everything is handled correctly. We never want anyone to feel unheard or trapped, especially after investing so much time into their business. Our team genuinely wants to help, and we’d appreciate the chance to work through this with you and find a better path forward.

Response from ZenfolioDec 9, 2025

Diese Antwort wurde mit Google Translate übersetzt: Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen – wir freuen uns sehr über Ihr Feedback. Ich möchte Ihnen gerne noch einige weitere Informationen geben, die Ihnen vielleicht weiterhelfen. Bilder werden nach 14 Monaten ohne Aktivität des Fotografen ins Archiv verschoben. Wenn eine Galerie aus dem Archiv abgerufen wird, dauert dieser Vorgang in der Regel 12–14 Stunden. Sollte es einmal länger als 24 Stunden dauern, möchten wir der Sache nachgehen, da dies ungewöhnlich ist. Wenn Sie weiterhin Verzögerungen feststellen, kontaktieren Sie uns bitte unter [email protected]. Unser Team hilft Ihnen gerne weiter und stellt sicher, dass alles wie gewünscht funktioniert.