Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Zenfolio (zenfolio.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
zenfolio.com
Website
zenfolio.com
Category
Internet & Software
Location
Redwood City, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: June 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Product no good they are sending me repeat and accessed my bank account with the Product I don't order do not
not buy from this company
Response from ZenfolioFeb 9, 2026
Hi there, Marie! We’re really sorry to hear about your experience and understand why this would be concerning. We don’t see any recent support cases tied to your account, but our team would absolutely like to take a closer look and help sort this out. Please reach out to us directly at [email protected] with a few details, and we’ll make sure someone is there to help you every step of the way.
HE
Henry
Customer service doesn't reply
Customer service doesn't reply. Built a gallery and then I was locked out of my account with no prior warning, no ability to reset my password to regain access, waste of time. I wouldn't bother using them, plenty of alternatives.
Response from ZenfolioFeb 2, 2026
We’re really sorry this was your experience, Henry. Being locked out of your account without warning, especially after putting time into building a gallery, is understandably frustrating. You’re right to expect clear communication and a reliable way to regain access.
Our Director of Customer Care has personally reached out to you. If you decide to continue with Zenfolio, our team is committed to helping you get back on track and ensuring you have the access and guidance you need. Either way, we appreciate you sharing this feedback, as it does help improve.
IM
Immo
SCAM
It’s 2025 and after ten years still no app to organize my website on iPhone, still no way to browse the editor in safari or any mobile browser, I’m forced to use a computer to do as little as turning on a downloading option for clients, user interface is SO outdated, user experience is a nightmare, my galleries at arbitrarily “archived” by Zenfolio rendering them unavailable for my clients, it’s IMPOSSIBLE to remove my credit card from my payment options, subscription price in incredibly high and not justified and there is NO button in the accounts settings to terminate the subscription. I wish I didn’t start my website using Zenfolio more than 10 years ago. Feels like a total scam.
Response from ZenfolioJan 26, 2026
Thank you for taking the time to share your feedback. We can hear how frustrating this experience has been, and we’re genuinely sorry it’s left you feeling stuck. Being able to manage your business on the go isn’t a “nice to have” anymore; it’s essential, and we understand how limiting it feels when that flexibility isn’t there.
We do want to share that NextZen, our new platform, is available now and was built to be fully mobile-friendly from the ground up. Managing galleries, settings, and your business from a phone or tablet is a core part of the experience. If you’re open to it, we’d encourage you to reach out to [email protected]
to learn more about the migration process and what that would look like for your account.
Regarding billing: a credit card is required to help reduce fraud and protect your account, as well as any funds you earn through Zenfolio. That said, if you don’t plan to renew or would like future charges disabled, our support team can take care of that for you — just send them a note, and they’ll make sure everything is handled correctly.
We never want anyone to feel unheard or trapped, especially after investing so much time into their business. Our team genuinely wants to help, and we’d appreciate the chance to work through this with you and find a better path forward.
ZA
Zafer
I just want to try Zenfolie
I just want to try Zenfolie. I was a good start. but next day I was nor abel to login, I contact to custumer suport unfortunaly there is no help, Even I can acces my data. This is not acceptabel.
Response from ZenfolioNov 17, 2025
Hi there! I’m really sorry you’ve had such a frustrating experience trying to get back into your account. That’s definitely not the kind of start we want for anyone!
It appears that our team has already reached out to gather additional information so they can investigate the matter further. However, just in case that message didn’t reach you, I’ve asked them to follow up with you again.
Thanks for giving us a try, and we’re here to help you get things back on track.
DA
Dazzler
Rip-off and scam practices
Well after a year of what seemed reasonable service this month they just increased the 500GB storage we were paying extra for by 240% No notification nothing.. No information on website saying there's a a different price or you'll be charge a higher price, nothing.
Smacks of greed and scamy practice!! Cost for additional storage went from £5 per month what my daughter was paying to £17pm, for 500gb which is a total rip-off!!!
Now looking to close the account, we can't even change the subscription.
Response from ZenfolioOct 28, 2025
We completely understand how frustrating it is to experience a price increase—especially without much notice. We truly didn’t intend for it to feel sudden or unfair. We'd like to look into your specific account details to see what happened and what options might be available.
We've requested additional information through Trustpilot so we can follow up directly and review this further for you. Please know that we value every photographer who trusts us with their work and storage, and we will do our best to help find a resolution.
JL
Jennifer Lynn H.
Not Recommended
Unfortunately, I can no longer recommend Zenfolio. They charged my account after I canceled their service and it seems they no longer have any actual customer service reps to respond to inquiries, only the bot. They provide a phone number, but you cannot get past the menu to get to an agent.
Response from ZenfolioOct 14, 2025
We’re sorry this was your experience, Jennifer. Our chat system begins with an automated assistant to direct questions quickly, but a live support specialist steps in right away for billing or account matters. It looks like our team connected with you within minutes and promptly issued a refund to resolve the charge.
RS
Ryan S.
Like DarthVader, they change the terms of the deal
Nothing Zen about them.
After nearly twenty years as a customer, I've really grown to hate my captive relationship with Zenfolio. They used to be great, but then the began creating problems and charging extra or forcing me to pay other people to solve issues they create. Honestly, it feels abusive.
For instance, when they came out with new modernized page designs, there was no way for existing customer to migrate their backend galleries. So we had to get a whole other account, just to use the new templates. Which broke the links on about a thousand galleries.
Their proprietary scheduler was too clunky for our studio needs (groups, different products, multiple photographers) and it didn't want to integrate acuity. We gave up and hired a web designer.
So basically, I am now only able to use zenfolio for cloud storage and galleries. I no longer get seo credit from my customers and event attendees going to galleries, being they are now under a different url than my functional webpage.
But even with that one last fuction, they've managed to make things so much worse. They recently decided to "archive" galleries without a lot of traffic and putting them behind a 24-hr access wall. We constantly need to access our published work for social and other marketing content. You CAN make it function the way it always used to, but only if you fork over an extra $250 per year ( in addition to the $300 I'm already paying) just to make the site function the way it did forever.
It's like being in business with Darth Vader, they are always changing the terms of the deal.
Response from ZenfolioJul 1, 2025
We’re truly sorry to hear how frustrating this experience has been, especially after nearly two decades with Zenfolio.
We understand how these changes in functionality have impacted your workflow, and you’ve raised important points around gallery continuity and ready access to your work. These are not taken lightly, and your feedback is being shared with our team as we continue working to improve the Archive tool.
We do want to let you know that a migration plan is in place to help existing customers move to our updated platform without needing to manage two separate accounts. You can learn more about that here: https://zenfolio.com/nextzen-migration/ More updates to come soon.
Thank you again for taking the time to share your experience, and please let our support team know if you need assistance with anything at all.
BB
Benjamin B.
Unusable galleries and abusive billing on expired credit card: stay well away!
Advice from a loyal, 15+ year soon-to-be ex-customer: host your photos elsewhere! This company has become a total scam. Completely dysfunctional service: non-archived photos take minutes to load, while archived ones (yes, we faithful legacy customers are supposed to have unlimited storage, but non-recently-accessed photos are relegated to some kind of tape archive) can take hours to days. I decided to take my business elsewhere and did not update my credit card information, but they still somehow managed to charge me for another year on my expired card and of course do not reply to my requests for a refund. Too bad I am Europe-based or I would sue them for failure to provide a service and unauthorized debit. Caveat emptor!
Response from ZenfolioJun 16, 2025
We're genuinely sorry to see you go after so many years with us, Benjamin, and understand how frustrating your recent experience must have been. After taking a peek at your account, we didn't see any slow-loading images. For your remaining time with us, feel free to reach out so we can look into this for you.
We’ve looked into your account and can confirm that your refund has been processed, and you should see it reflected shortly. While we completely understand your concern about the charge, in many cases, banks will automatically update card details behind the scenes, especially with recurring payments. We recommend reaching out to your card provider if you'd like more information on how that works.
It’s disappointing to part ways under these circumstances, but we’re grateful for the time you spent with us over the years. Wishing you all the best with your photography journey ahead.
