Zenfolio Reviews | Read Customer Reviews of zenfolio.com

Zenfolio Reviews | Read Customer Reviews of zenfolio.com

Zenfolio reviews

302 approved reviews, newest moderated first

Cxptr V.
Jul 12, 2024
Exceptional Customer Service
Been a zenfolio user for a number of years now. Customer Service is beyond exception! Great products and continued development.
Response from ZenfolioJul 12, 2024
Thank you for being a valued member of the Zenfolio community for so many years. We greatly appreciate your kind words about our customer service and products. Your continued support means a lot to us. We're committed to providing you with the best experience possible and are dedicated to ongoing development to ensure our platform meets your needs. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Here's to many more years of working together to support your photography business.
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Jason P.
Jul 12, 2024
I get great customer service from…
I get great customer service from Zenfolio, however, there is still room for improvement.
Response from ZenfolioJul 12, 2024
Thank you, Jason, for your kind words about our customer service. We're delighted to hear that you've had a positive experience with us. At Zenfolio, we strive for excellence, and we appreciate your feedback on areas where we can improve. Your input helps us enhance our services to better meet your needs. If there's anything specific you'd like us to address or improve upon, please don't hesitate to reach out. We're here to ensure your experience with Zenfolio is exceptional. Thank you for being a valued customer!
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Tony
Jul 12, 2024
Quick and helpful response to the issue…
Quick and helpful response to the issue I was having.
Response from ZenfolioJul 12, 2024
Hi Tony. It's great to hear that you got a speedy and helpful response from our support team when you ran into an issue. That's what we're here for! Never hesitate to reach out for assistance or advice. Our support and success teams are full of working photographers who understand what photographers need.
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Chris
Jul 12, 2024
Bookings as part of the website is a must
I love having bookings as part of the site as opposed to an outside entity. Also, love the fact that the gallery is part of the site as well. The only reason I didn't give 5 stars is because I'm far from a website builder and it's a bit more difficult than other sites.
Response from ZenfolioJul 12, 2024
Thank you for your feedback and for choosing Zenfolio for your photography needs! We're thrilled to hear that you appreciate having bookings and your gallery seamlessly integrated into your website. We understand that website building can be challenging. We're constantly working to improve our platform and make it more user-friendly. If you ever need assistance or have any questions, our support team is here to help every step of the way. You can even book a free 1:1 video call to get personalized help. https://zenfolio.com/success/ Thank you again for choosing Zenfolio!
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Rick
Jul 12, 2024
Easy to use
Just an easy website and all the access and information I need is easily laid out.
Response from ZenfolioJul 12, 2024
Thanks, Rick, for taking the time to write a review...and thanks for the 5 stars. We're delighted to hear that you find our website easy to use and that all the information you need is easily accessible. If you have any suggestions or need further assistance, don't hesitate to reach out. We're here to help!
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Cody
Jul 11, 2024
Overall it is great
Overall it is great! I love the automatic features. Only one down time in the last year which I think was some upgrades. Uploading full size images causes it to run a little more slowly than I'd like but not enough to switch.
Response from ZenfolioJul 12, 2024
Hi Cody. Thank you for your honest feedback! We're happy to hear that you love the automated features and overall experience with Zenfolio. We appreciate your understanding during the upgrade downtime and will continue working to improve upload speeds for full-size images. If you have any other suggestions or need assistance, please let us know!
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Dustin A.
Jul 11, 2024
Zenfolio is an amazing platform
Zenfolio is a great tool for any creative photographer. It is the perfect all in one tool . The only thing they need is editing software and you could never leave the website .
Response from ZenfolioJul 12, 2024
Dustin, Thank you so much for your fantastic review! We're thrilled to hear that Zenfolio has been a great tool for your photography needs. Your suggestion for adding editing software is appreciated, and we're always looking for ways to enhance our platform. Thanks for being a part of the Zenfolio community.
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Heather
Jul 11, 2024
Good customer service
Good customer service
Response from ZenfolioJul 12, 2024
Thanks Heather. We're delighted to hear that you had a positive experience with our customer service. Our team strives to provide the best support possible for all your needs. If you have any other questions or need further assistance, please don’t hesitate to reach out!
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