XP-PENReviews of xp-pen.com

Did you guys have to send your ID number for delivery to clear customs?

I can't believe all the positive reviews here. This is not a trustworthy company. they delivered the order incomplete. I cannot use it now. I cannot return this product free of charge. They will only pay back the transport costs if the product is damaged. I have to send it from the netherlands to germany wich will be expensive.

Un SAV inutile au possible et qui ne respecte pas les lois françaises. Mon colis n'est jamais arrivé. Marqué comme ayant été livré en septembre, je n'ai jamais eu d'appel, pas de signature, pas d'accusé de réception ni rien, aucune preuve de livraison. Une erreur dans l'adresse qui a quand même était livré, à une adresse incorrect, qui n'a donc pas était renvoyé à leur entrepôt (sans aucun moyen de connaitre l'erreur car la confirmation de commande n'est pas détaillé) Un suivis de commande incorrect qui ne m'a pas permis de savoir l'évolution et l'arrivée du produit. Ils me tiennent que je dois aller voir la police, accuse le professionnalisme du livreur, que le colis est perdu par mon erreur et que je dois moi-même faire le tour de mon voisinage pour un colis qui n'a probablement jamais était livré nul part. Des mois d'échanges et d'envoi de textes de lois en vain ! Pas de remboursement ni de renvoie de colis à la bonne adresse. A FUIR

I was asked to write here a brand experience that.. I don't really know her but I hope to meet her.... Thank you

XP-Pen shipped my package to the wrong address, and then refused responsibility for the issue. Buyers beware.

Very intuitive and easy to learn to use

The tablet did not arrive. I tried to contact the store and no one picks up the phone. Messages are not returned. Emails do not get a response. Had to cancel the order via my credit card.

I have had an Xp-Pen Artist 22 Pro for 3 years now. I used to own a refurbished wacom and never had an issue even til the day it stopped working. However this tablet has always given me issues. It took a year of customer service emails from russia and china to get it functioning. After having to get a replacement because the first one showed up broken. Now whenever I use it I have to restart my computer to get the pen to reconnect to the screen. If the computer goes to sleep the pen will not reconnect. I can even be in the middle of using the pen and have it disconnect. forcing me to stop working and restart the system again just to get the basic functions working. I regret buying this tablet and recommend you save up your money and purchase a Wacom instead as NO ONE should have to spend this much time stressing over something they purchased.