XP-PENReviews of xp-pen.com

Rücksendungen über RMA nicht möglich nur bei unverschämten Forderungen eventuell ... pff wie soll man ein Video von nicht funktionierender Hardware machen. Zum Glück vor der für mich Kostenpflichtigen Rücksendung die auch nie Vergütet wurde die Produkte bewertet. Wackelnder Ständer unübersichtliche Shopseite ...

Review (Dec 16, 2025): If you buy this from Amazon or Best Buy, it’s faster and much less stressful. There’s no issue with unanswered messages like on the XP-Pen website. I ordered directly from the website because ChatGPT suggested it might include a better warranty. However, after entering my credit card, the payment automatically switched to PayPal and showed a Chinese company name, which made me think I had been scammed and lost my money at first. Shipping took from November 27 to December 16, which is quite long compared to other retailers. In the end, I did receive the product, but I haven’t tested it yet, so I can’t comment on performance or quality.

Ordered a drawing tablet from here for my daughter but she decided she wanted a different model that she also ordered from this company hence I had to return the original item which I did all unopened and in perfect condition. Had to pay £20 of my own money to send back as they wanted it tracked so they have received item but no refund on the horizon communication is sporadic at best and no sign of any refund even the phone number on their emails doesn't work so slowly giving up hope of ever getting my £260 back .so today 12th August i have my refund so thank you

la tavoletta funziona bene ma fatico a credere che non preveda la possibilità di fare lo scorrimento con la penna come avviene con lo scroll del mouse. parlo della funzione "Panoramica/scorrimento" che offre la Wacom. non sono un professionista o un esperto, non faccio confronti sulla qualità, ma la funzione di scorrimento con la penna, senza la quale è davvero faticoso sostituire il mouse, la trovo una mancanza davvero pesante e non capisco perchè non la prevedano viste le diverse lamentele trovate sul web (purtroppo lette dopo l'acquisto).

Shipping slow, was supposedly sent Thurs last week, 5 days ago. Australia post only scanned it yesterday. Not very impressed.

Using one of their product (Deco 01V2) for 4 month without any major issues. Pretty satisfied with the product. Pro: Good built quality and feels like premium product. I own similar product from Huion before, but XP-pen's feels more premium. Cons: Hot tempered Customer Support. They have to change their customer support for a better and well-mannered people then they have now.

Here's the deal. I've used the Artist 22E for a while now for University. about 3 years. the quality of the tablet was great. I created excellent pieces of art... when it worked... the biggest glaring issue with XP-PEN is their propensity to drop support for older models when they bring out newer models to replace them. The new artist range is what's currently actively supported but the old range has been discarded with BARELY functioning drivers. I cant even remember how many times I've had to uninstall and reinstall drivers over the years. I think the longest I've gone without needing to uninstall and reinstall is 3-4 months and that only happened once. All in all, with Wacom selling the "One" and the Cintiq 16HD there's really no reason to choose XP Pen over them, sure you lose a bit of size but the quality assurance and driver support is there, there's also a community out there with hundreds of support tutorials and solutions. try finding the same for XP Pen outside the forums, its impossible. after this lasting me 3 years buying a Cintiq is what I will do and ill probably pawn this off to my sibling for a incredible bargain. and the last thing is their logistics and localization. I don't know where XP Pen are based, but good lord is it difficult to find extra equipment for it, like chargers, pens etc. again I return to the old models being cast into the abyss and never spoken of again. its just bad service.