XP-PENReviews of xp-pen.com

I bought a tablet from the XP-pen website and it arrived in a timely manner. Upon opening and connecting it, I discovered the stylus was not working. So, back into the box it went and, as per instructions on their site, I emailed them to let them know I would be returning the tablet. And then I awaited their reply. I waited and waited. I sent another email, and another after that. The window for returning was fast approaching, so I packed it up, took it to UPS, took a couple of pics, got a tracking#, and coughed up the $50 to ship it. I emailed them the pics and went back to waiting. Well, it still took some time and a few more emails, but I did finally get my full refund. But what a pain the backside the whole process was. It's just not worth it when you can make your purchase from sites with good customer service. This took way too long, was frustrating, and required I shell out $50 up front.

Great customer service! It's very rare nowadays to get a responsive customer support, Anna from XPPen Service Center helped me with my problem with my connection issue. She is very patient and very responsive and she fixed my issue. Very professional.

They lied about EU stock, all orders go from China and people must pay extra taxes ~25-30% of the purchase. In chronological: Feb 22nd. I tried to order via our company. The Xp-pen quote: "After checking the warehouse, the products you need are in stock in the China warehouse and we could not provide the price without VAT." Also, I asked as a customer about the stock and received the reply: "Yes. It is in stock in the EU." I made Order WEBEU-2302221538098356. Today is Feb 28th, and I wrote this case for all EU customers. They masked the lie by the ridiculous reason "your address can't be recognized by carrier." I received dozens of parcels to my address from the globe without a problem. And try to guess - if its carrier doesn't recognize the address, how China warehouse can recognize it? March 2nd. I gave the address of my friend, who also received dozens of parcels. And try to guess? Right, his address is not found too. I hope the head office of xp-pen will do something about this strange situation. I ordered Wacom Cintiq today.

Devolví una tablet hace más de un mes siguiendo las indicaciones que me dieron, haciéndome cargo yo del envío y no he obtenido respuesta ni devolución del importe. Les he escrito más de 3 emails a atención al cliente

J'ai commandé un Xp-Pen Artist 12 pro en décembre 2022. Le site annonçait une livraison vers le 10 janvier 2023... D'abord, on m'annonce que la correspondante France suit les "fêtes de Nouvel An Chinois" !! Toujours pas de livraison... Ensuite, et c'est loufoque, la "correspondante" est en congés jusqu'au 5 février !!! En fin de compte, on veux bien me rembourser, mais ni proposition de dédommagement, ni geste commercial. A fuir...!!

Do not use this site placed order for £400 four weeks ago emailed them to be told order had gone missing and that another one would be dispatched,my order is still awaiting to be dispatched.have requested refund and heard nothing am now going back to credit card company to try and get money back

A FUIR la tablette n'a jamais était livrée j'ai perdu 320 € a ce jour. Commande passé le 24 novembre 2022. Des mois d'échange avec le service client, enfin pour moi un service client qui répond aux mails 4jours après et qui ne trouve pas de solution pour régler le problème ne dois pas porter ce nom! J'ai commandé une tablette artist 16 pro et j'ai reçu des luminaires. Je contact le service clientèle pour comprendre l'erreur et effectuer un retour qui n'est pas pris en change par Xp pen. Il m'ont informé que je devais effectuer le retour pour que leurs services valide l'erreur pour être remboursé ou pour recevoir ma commande. Une fois le retour effectué plus de nouvelles du service clients. Donc je suis à 350€ maintenant merci xp pen! Surtout surtout ne pas acheter leurs produits.

Problème de fonctionnement avec une tablette Innovator 16 : analyse du problème, proposition d’échange et réception d’un nouveau modèle très rapidement. Bravo pour la politique commerciale et la qualité du SAV!