XP-PENReviews of xp-pen.com

IMPORTANT INFORMATION ABOUT THIS SCAM WEBSITE I recently made a purchase of an Artist Display 13.3 Pro from the website storexppen.com. This is a scam website. I think that the xp-pen.com website might be a scam too, because when I went to it, hovered my mouse over the store button, and clicked which country I was from, it brought me straight back to the storexppen.com website. As soon as made my payment, I received a receipt from PayPal saying I had made a payment to XPPEN Technology CO. This made me suspicious, because I had opted out of paying with PayPal and had instead paid with a credit card. I was also suspicious of the very unprofessional hotmail email address attached to the PayPal receipt. I got in contact with PayPal through their message center and explained the situation. They assigned me a case number, emailed the seller, and instructed me to try and settle the dispute with the seller. If it could not be resolved, I had the option to file a claim with PayPal (PayPal is very strict with their sellers. If the buyer does not receive the product they paid for, the seller has to refund the seller). So I emailed the seller requesting a refund. They replied with some BS that the product had been shipped out from the warehouse so they couldn't give me a refund at this time. Our email correspondence continued as I kept on politely responding to their shaky responses with more questions and concerns. This tactic seemed to have worked, because I just received an email today from PayPal that I had been refunded my money. For anyone else who has been scammed by this website, I would highly recommend doing what I did as quickly as possible, seeing as there might a time limit for when you can file a claim with PayPal. I bought and already received my Artist Display through Amazon, so I am a happy camper. I also reported this website to the authorities, and hopefully it will be taken down soon.

Expérience désastreuse. Achat d'une tablette graphique Deco Pro M, je ne peux me prononcer sur la qualité du produit puisqu'il n'a jamais été livré depuis le 23 mai, nous sommes le 29 juin. Malgré une dizaine de mails à la société, les réponses sont malheureuses, du genre : vous n'avez pas bien rempli votre adresse, votre colis est perdu etc. On vous en enverra une autre quand on aura retrouvé la tablette perdue… Bref j'ai demandé un remboursement qui ne viendra certainement pas car cette entreprise est en Chine et malgré les multiples courriers, je fais mon deuil de la tablette ou du remboursement, une perte sèche de 120 €. Un service commercial limité, ne pas acheter sur leur site, ils sont incapables de gérer leur problèmes de transporteur. Malgré une promesse de livraison de 6-7 jours ouvrés à l'achat, nous en sommes à plus d'un mois et les réponses de leur part sont faites pour vous endormir. À éviter absolument.

scam never arrived no help scammed out of £220 ment to be world wide company look at the email address all around the world they all go to one email no contact number only 1 for usa do not trust this company you wont get your goods

Fell in love with the tablet when it was working. The customer service is, however, is unhelpful, to say the least. Emails contradicting the site's return policy, trying to strap me with shipping costs, extremely slow replies with very little information. There is no phone number to call, no troubleshooting online, you just wait 24 hours for the next useless email. I am so sad. I heard excellent things about these tablets and i probably just had a fluke bad one. But trying to get this sorted out has legitimately been stressful. There is just no reason for that. It shouldnt be this difficult to return a product.

Déçu car j'ai acheté après avoir longtemps hésité une tablette 22 artist pro, ayant peur des reflet je me suis renseigné auprès d'XP-PEN par le biè du site, réseau social, directement sur le site pour savoir si le film de protection était fourni, chaque réponse à été oui. Après avoir reçu je appertisation qu'il y a 0 film de protection, je recontacte finalement XP-PEN par le même bien et oh surprise il n'y en a pas finalement, déjà je me rend compte qu'il ne connaisse pas leur produit... Je décide donc de commander sur le site 1 film plus la télécommande car je dois vite faire du télé travail... La commande passé autour du 6 avril je n'ai reçu que la télécommande que j'avais commandé sur le site mais que j'ai reçu par Amazon déjà un peux bizarre, par la suite le status du film quand à lui est mis en status remis sans signature "en Angleterre" donc là y a un gros soucis, au final nous sommes le 23 et je n'ai pas pu avancer car l’écran me donne mal au crane, personne ne répond à mon mail. Du coup j'annule ma commande pour l'écran que je vais renvoyer au plus et aller voir ailleurs ou ils vendent le même style d’écran avec film de protection pour 50 euros de moins. Je ne suis pas prêt de recommander chez XP-PEN

I purchased the Artist 22E for my younger sister as a gifted. My sister would recommend their products; even for beginner digital artists. I am not much of a digital artist/sketcher myself, but I would agree their products are a great starting point for people who want a digital drawing display to learn many types of digital art content. Their technical support is great (+1 star), their products are great (+1 star), their packaging is great (+1 star), and their prices are great (+1 star).

I have used the 22epro for the past 2 years and overall the tablet itself has done a pretty good job, up until recently ive had problem with the driver and not being able to access the display settings as well as the calibration function not working properly. The driver seems to not recognize when my monitors are extended or recognize the "current work area". I reached out to customer service and have been talking to them for about a week and they have been rather useless; the gist of their help is "uninstall the driver/disable antivirus/reinstall the latest driver". At one point i was asked " why do you need to calibrate?" ( when they couldn't help me solve the problem) Why shouldn't matter - What matters is that the features of your Driver UI are not functioning as they should. It also feels like your not talking to the same customer service rep every time you get a response, even though they use the same customer service rep name on the email replies ( mine being "Lino" ) . Because they tend to repeat steps and tell you to do things you have already done and clearly expressed such. Overall, from other reviews I have seen - it sounds like XP-Pen's Driver Updates have gotten worse over time and have only created more problems for their customers and instead of fixing and updating the drivers ( latest driver for Windows being Nov 26 of 2019) they just put their customers through a poor service experience with no real solutions. I would say that IF your tablet ends up functioning fine - then the 22epro is a good choice for the price But if you end up having issues - the lack of useful customer service may be a dealbreaker. The reason i gave it 2 stars was for the functionality of the tablet the past 2 years - and that the response time to the emails are quick, even though they contain little to no helpful information.

Fabulous company with the best built “WACOM alternative” graphics tablet out there. I had the XP-PEN star and they simply replaced it. Great customer service. I’d love one of their tablet monitors and at some point I hope I will. Can’t fault you at all.