XP-PENReviews of xp-pen.com

Horrible customer service and mediocre products. Rather than actually trying to assist their paying customers, XP Pen's customer service agents will deny the existence of any problem you encounter. Upon receiving my tablet, I had a few minor issues that I hoped would be an easy fix. I provided evidence of said issues but their support agent told me they didn't see the very visible issues I had and immediately ended the conversation. I had shown the issues to some other people and they all immediately agreed with my concerns, so I have no idea why the customer service agent would respond like that. Not a great first impression! I just gave up and decided to look up Youtube tutorials because XP Pen has one of the most useless FAQ sections I have ever seen from a company. It's also not a good sign when random internet users provide more information about a product than the company selling them. A couple of months into using my tablet, I have encountered many glitches that should not be occurring with a product this expensive. That combined with the lacking customer service has given me more trouble than I would have ever expected from a company I had previously only heard rave reviews from. The tablet is very nice to draw on and on paper is definitely an upgrade over my previous one, but the constant glitches are a headache I should not have to deal with considering how much I paid for it. Honestly, that's the only reason this company gets another star from me. I'll keep this tablet until I need a new one, but I will not be supporting XP Pen with my money in the future.

Although I like the tablet I bought, a recent software update version for Pentablet, rendered it useless and the support team is awful.

Malino. Parliamo di XP-Pen deco pro, una tavoletta con penna grafica che si propone di essere un'alternativa professionale valida alla Wacom...ma non ci siamo proprio. Utilizzo tavolette grafiche su Mac da 15 anni ormai, tutti i giorni, sempre avuto Wacom pro, anche Cintiq, ma volevo provare qualcosa di diverso, mi avevano parlato bene di altri marchi tra cui questa casa cinese e quindi vai, proviamo. Allora, sin da subito mi sono accorto che il livello era ben lungi da quello Wacom: - premendo i pulsanti laterali della penna, ad esempio assegnato al "tasto destro" sfarfalla..ti fa il click spesso lontano da dove sei col puntatore e devi essere mega fermo e mettere la penna perpendicolare (innaturale) per farla sfarfallare meno - cosa importantissima per un'esperienza di qualità: il puntatore non deve fermarsi sul bordo dello schermo appena raggiungi il bordo..ma deve continuare a muoversi in prossimità del movimento anche fuori dall'area attiva...altrimenti l'esperienza diventa intermittente e fastidiosa (quindi, dock del macos in basso allo schermo inutilizzabile) - cosa grave per me, per un utilizzo completo della penna è riuscire ad utilizzarla in completa alternativa al mouse, ma con questa xp pen risulta complicato dato che non c'è un modo per impostare sul tasto laterale della penna lo "scorrimento" cioè per capirci la rotellina del mouse. molto male..molto ma molto male. evidentemente hanno fatto un product test moooolto approssimativo, sicuramente non l ha testata un designer secondo me. - A onor del vero tratti disegnati dalla penna non sono male, risoluzione tratti e qualità/fedeltà alla pressioni: buoni - ma, cosa più grave di tutte, che mi ha convinto alla fine a lasciare questa recensione, è che dopo un anno di utilizzo quotidiano, la penna si è rotta. Sì, una penna professionale è durata 12 mesi...non funziona più perché "rimane cliccata" e, credetemi, l ho trattata come un gioiello. Le vecchie penne Wacom durate anni ho smesso di usarle solo perché volevo modelli aggiornati...se le vado a riprendere ancora funzionano. Risultato: sono tornato a Wacom. Anche se, anche loro, con la Wacom Intuos pro, mi hanno deluso..ora passando da un app adobe al finder il puntatore rimane bloccato per un secondo, tantissimo. fastidioso. Purtroppo ormai, i prodotti non valgono più come un tempo, sono più ricchi di funzioni, comodità, tanto fumo, app cose ma...il prodotto in sé, le funzioni basilari e fondamentali, funzionano peggio. E anche Wacom è fra quelli, cinesi di bassa qualità come XpPen a parte.

Great product. Crap customer care as they don't reply to emails.

I bought a tablet from the XP-pen website and it arrived in a timely manner. Upon opening and connecting it, I discovered the stylus was not working. So, back into the box it went and, as per instructions on their site, I emailed them to let them know I would be returning the tablet. And then I awaited their reply. I waited and waited. I sent another email, and another after that. The window for returning was fast approaching, so I packed it up, took it to UPS, took a couple of pics, got a tracking#, and coughed up the $50 to ship it. I emailed them the pics and went back to waiting. Well, it still took some time and a few more emails, but I did finally get my full refund. But what a pain the backside the whole process was. It's just not worth it when you can make your purchase from sites with good customer service. This took way too long, was frustrating, and required I shell out $50 up front.

I have had an Xp-Pen Artist 22 Pro for 3 years now. I used to own a refurbished wacom and never had an issue even til the day it stopped working. However this tablet has always given me issues. It took a year of customer service emails from russia and china to get it functioning. After having to get a replacement because the first one showed up broken. Now whenever I use it I have to restart my computer to get the pen to reconnect to the screen. If the computer goes to sleep the pen will not reconnect. I can even be in the middle of using the pen and have it disconnect. forcing me to stop working and restart the system again just to get the basic functions working. I regret buying this tablet and recommend you save up your money and purchase a Wacom instead as NO ONE should have to spend this much time stressing over something they purchased.

bought deco pro (small). well packaged and beautifully designed and very pleasant to use. HOWEVER, i'm still working with the original drivers since neither of the two updates function as they should. (windows 10 pro). i would have given it 5 stars if not for the driver mess - that said, the original drivers DO work, but it doesn't inspire any confidence should i need to update them in the future. having used wacom for over 20 years i never once had a problem with their drivers (well, other than windows ink messing around with them). nowadays, software is equally important as hardware, especially if you want to maintain wetware ;-) BTW i'd like to add that their support has been astounding trying to sort out the driver problems - and it's still ongoing - so if there's an outcome, i'll let you know.

Bonjour, Tout d'abord la tablette marche bien. Mais imossible de s'en servir vu que le logiciel qui gère la tablette et inutilisable. il y a 3 pilotes différents et aucun ne marche. Le premier, le curseur reste en haut à gauche. Le deuxième marche un fois sur 3. Le 3 ème ne marche pas du tout. A fuire.