XP-PENReviews of xp-pen.com

At first when I first got my Artist Pro 27 Gen 2, things went great until it had ghosting touches with the touchscreen, so they allowed a refund. Then I bought it again and this time, the touchscreen didn't work (also did a price match, which is nice), so I asked for a replacement. Then when the replacement came and saw gaps between the housing of the tablet and screen, I notified the company and they said they will refund the rest. After I returned it and waited for weeks, no refund, so I did a chargeback with my card with evidence then they manage to get the money back for like 2 months... I also had an XP-Pen Artist Pro 16 that I bought in early 2023 (with innovator body) and it still doesn't have that much quality control issues other than the wire input which is a common issue the model has but somehow their new model which is their flagship 27 inch has that much issues.

★☆☆☆☆ — Pésimo servicio posventa. Una experiencia frustrante. Mi experiencia con XP-Pen está siendo muy decepcionante, tanto por el funcionamiento de la tableta como por la atención posventa. La tableta no funciona correctamente para lo que la compré: puedo utilizar el lápiz como si fuera un ratón, pero no puedo dibujar con normalidad. He dedicado más de una hora a intentar solucionar el problema, incluso desinstalando el software. Sin embargo, el servicio posventa considera que las pruebas aportadas no son suficientes y me exige que vuelva a preparar el dispositivo y grabe más vídeos, sin que el problema se haya resuelto. Me parece frustrante que, después de invertir tanto tiempo intentando solucionar una incidencia, tenga que seguir repitiendo comprobaciones sin recibir una solución satisfactoria. En lugar de facilitar el proceso, la atención recibida está convirtiendo un problema con el producto en una experiencia todavía peor. He comprado directamente en la tienda oficial y esperaba una atención acorde con ello. Ahora lo que quiero es devolver la tableta y recuperar mi dinero, no seguir perdiendo tiempo con un proceso de diagnóstico interminable. Mi experiencia con el servicio posventa de XP-Pen ha sido muy negativa y no recomendaría la marca basándome en la atención que he recibido. Comprar un producto debería ofrecer garantías no solo sobre el dispositivo, sino también sobre la forma en que la empresa responde cuando algo falla.

J'ai commandé une tablette sur leur site. Après que la livraison du colis ait été repoussée deux fois, je constate qu'il est finalement renvoyé à l'expéditeur pour "Destinataire ayant déménagé". Or, je n'ai ni déménagé, ni fourni une adresse erronée, ni fait livrer la tablette chez moi. Après avoir contacté Chronopost, on m'a dit de contacter XP Pen pour contester cette erreur, et aucune réponse à mon mail. Ma tablette est toujours en route vers l'expediteur.

If a company does not offer free returns, it does not stand behind its products and the company is complete garbage. This company doesn't allow free returns, do the math. Avoid this company and let it rot in hell.

Gerät wurde geliefert. Versucht auf zwei verschiedenen Computern anzuschließen, funktioniert nicht, alles wiederholt. Funktioniert weder auf einem MacBook Pro noch auf einem grafikstarken PC. Das Tablett schaltet sich nach wenigen Sekunden von selbst ab. Beim Support ist niemand erreichbar. Ich bekomme weder ein Retouren Label noch technische Unterstützung. Auf mehrere E-Mails antwortet einfach niemand, die deutsche E-Mail-Adresse ist meiner Meinung nach ein Fake. niemand kümmert sich darum. Finger weg!

Awful company. The information about fast delivery shipped from the Uk it’s false. I ordered an item believing on that information to eventually get a tracking number that showed the item was dispatched from China and it would take at least 10 days to arrive. I wrote an email to the company and I got a out of office reply. What? I don’t recommend

TLDR you can’t buy replacement nibs for the magic drawing pad. Their arguable best product with that one crazy drawback. All I can say is I’m glad I ordered my magic pad off Amazon, since it came next day, and not 5 weeks later like my “pen nibs” took. Speaking of the pen nibs… xpen don’t stock pen nibs for the magic drawing pad… but they’ll let you order the wrong ones based on their titles. So I got a 40pack useless nibs. Worst part is they have replacement nibs in the original box, so how are they stocking the boxes???

I'm currently awaiting my second XP pen tablet, as my previous one of 5 years has broken. While I enjoyed the use of my tablet, and it lasted very well, the delivery organisation is incredibly poor. When I received my first XP Pen tablet, I received two tablets instead of the one I ordered, and we had to go through the faff of returning it. I ordered my new tablet during the beginning of July, hoping to receive it quickly and properly participate in art fight season, however it's the middle of the month and not only has the tablet itself not arrived, instead of the tablet I have received two short cut boards instead of one. The fact that this is a pattern of poor organisation during delivery of which that haven't sorted out in 5 years, and that the "speedy delivery" I was promised for my tablet seems nowhere in sight is incredibly disappointing.