X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

Write a review

Call Directions Website

X-Sense

Write a review

About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

X-Sense reviews

544 approved reviews, newest moderated first

Pete Van O.
Sep 2, 2025
Excellent Collaboration Results in Great Solution
I have a more complicated home and wasn't sure what products to use. I thought I'd get a simple answer back but it turned out to be a GREAT experience with their support team as we worked through the needs for my home and extra buildings. The collaboration was excellent and we ended up with the right solution, much better than I'd have done on my own.
Response from X-SenseSep 4, 2025
Dear Pete, Thank you so much for your kind words! We’re very glad to hear that our support team was able to work with you step by step to find the right solution for your home and extra buildings. Your satisfaction means a lot to us, and it’s great to know the collaboration helped you achieve an even better setup than expected. If you ever need further assistance or have new requirements in the future, please don’t hesitate to reach out—we’ll be happy to help. Best regards, X-Sense Support Team
NC
Aug 20, 2025
Plus que satisfait (produits et support technique)
Suite à un changement de borne WiFi chez moi, un de mes détecteurs de fumée X-Sense avait un comportement étrange. J'ai contacté le support par e-mail pour leur expliquer mon soucis et leur poser des questions techniques très précises sur le comportement des détecteurs de fumée sur le réseau local. J'ai été agréablement surpris : dès le lendemain matin j'avais une réponse d'une extrême précision (sur le plan technique) et en Français. Avant cet échange j'étais déjà plus que satisfait des produits. Après cet échange je suis également satisfait de la qualité du support.
Response from X-SenseAug 21, 2025
Cher client, Un grand merci pour votre retour chaleureux. Nous sommes ravis d’apprendre que notre équipe a pu répondre rapidement et précisément à vos questions techniques, et ce, dans votre langue. Votre satisfaction à la fois pour nos produits et pour la qualité de notre support est notre plus belle récompense. Soyez assuré que nous continuerons à faire de notre mieux pour vous accompagner et améliorer constamment nos services. N’hésitez pas à revenir vers nous à tout moment si vous avez d’autres questions ou besoins. Bien cordialement, L’équipe X-Sense
Bird Of P.
Aug 20, 2025
The product SC06 is false advertised
The product SC06 is advertised as being able to link up to 24 detectors together to ring at the same time this is not the case. They even show a picture on their website showing them linked when you call them out on it they tell you the only way to get a return is to not have installed them and send the pictures of them in their original packaging which is impossible because you don't find out they are not what they said until you install them! They are completely false advertising and a rip off most people claim they don't actually detect anything. I write this as a warning to anyone looking at these do not buy! I will be filing a claim against them for the false advertising and getting my money back. They say they already located in Delaware but they are in China.
Response from X-SenseAug 21, 2025
Dear Customer, We are very sorry to hear about your experience with our SC06 detectors, and we fully understand your frustration. Please accept our sincere apologies for the inconvenience caused. The SC06 detectors are standalone units and do not support interconnection. We regret if any advertising or information you saw led to a misunderstanding — that is not the experience we want for our customers. To help you further, could you please send us an email at [email protected] with your order invoice and a short description of the issue? Our support team will verify your order and work with you to provide the best possible solution, whether that is a return, replacement, or another arrangement. We greatly value your trust and will do our best to resolve this matter quickly and fairly. Best regards, X-Sense Support Team
T E B.
Aug 14, 2025
Overcomplicated Fail.
New lithium battery lasts only a few months. Changed battery. Now it wants a Bluetooth connection to my phone. Would the device reconnect to the internet? No way. Kept telling me incorrect password - it is absolutely the correct password. Utter faff. Worked okay on set up. I just want a bloomin' smoke and co2 detector not some app controlled computerised gizmo that was signed-off because it looked good on paper. Overcomplicated. Binned it. Gone for a £45 fire angel from BnQ.
Response from X-SenseAug 21, 2025
Dear Bacon, Thank you very much for sharing your experience with us. We are very sorry to hear about the difficulties you’ve had with your detector, and we completely understand how frustrating this must have been for you. To help us investigate further and provide you with a proper solution, could you please send the details (including model number, purchase proof if available, and a short description of the issue) to [email protected]? Our dedicated technical support team will review your case and work with you directly to resolve it. We truly value your trust and will do our best to ensure you have a dependable device for your safety needs. Best regards, X-Sense Support Team
roger T.
Aug 3, 2025
Biggest pile of crap I have ever wasted…
Biggest pile of crap I have ever wasted my money on, so far in 4 months we’ve had 6 sleepless nights due to the alarms going off for no reason , last night was its final cirp , it’s now situated 80 yards in the feild. Wish we had just bought a standard smoke alarm and saved some money 😡😡😡
Response from X-SenseAug 5, 2025
Dear Roger thorpe, Thank you for your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating and disruptive false alarms can be—especially when they disturb your sleep. Please contact us at [email protected] and send us your order invoice so we can review this and offer you a satisfactory solution. We would be delighted to hear from you soon. X-Sense Support Team
William C.
Aug 1, 2025
The product was good quality and X…
The product was good quality and X Sense was easily to deal with. I returned the product and received a full refund. There was nothng wrong with the product, I miss understood the description about it being interconected. I took that to mean it was hard wired. I encourage X Sense to produce a similar product that is hard wired, controled on your phone, and with a 10 year back up battery. I avoid combination alarms for fear of false alarms.
Response from X-SenseAug 5, 2025
Dear William, Thank you so much for your kind feedback. It is our pleasure to offer service to you. Please feel free to contact us if you have any problems. Have a nice day! X-Sense Support Team
Craig R.
Jul 28, 2025
Great ProducT and 5-Star Customer Service
I bought the X-Sense mailbox sensor to replace my Ring unit which had become unreliable. I had a minor difficulty with the app setup and reached out to customer service and received a response within a day. They were prompt, polite, and had the issue resolved within the hour. As I told them, this experience has me looking into the other products in their line. I only recently became aware of X-Sense’s products, but am anxious to add more of their line to my household.
Response from X-SenseJul 31, 2025
Dear Dear Craig, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. Wish you a great day! X-Sense Support Team
Diane D.
Jul 21, 2025
Quick response time with screenshot of the solution
Customer support answered my question quickly and even provided a screenshot of how to turn off an alarm in the app. I am very pleased.
Response from X-SenseJul 24, 2025
Dear Diane, Thanks for leaving us such a wonderful review. We are thrilled that you love your experience with us. Please feel free to contact us if you have any needs. Thank you again for your time. X-Sense Support Team

X-SenseReviews of x-sense.com

About X-Sense

About these reviews

More in Home Improvements, Delaware

Curtarra

Shukran Islamic Arts

NACS Home Decor

Homecraft

X-SenseReviews of x-sense.com

X-Sense reviews

Excellent Collaboration Results in Great Solution

Plus que satisfait (produits et support technique)

The product SC06 is false advertised

Overcomplicated Fail.

Biggest pile of crap I have ever wasted…

The product was good quality and X…

Great ProducT and 5-Star Customer Service

Quick response time with screenshot of the solution

About X-Sense

About these reviews

More in Home Improvements, Delaware

Curtarra

Shukran Islamic Arts

NACS Home Decor

Homecraft

X-Sense reviews

Excellent Collaboration Results in Great Solution

Plus que satisfait (produits et support technique)

The product SC06 is false advertised

Overcomplicated Fail.

Biggest pile of crap I have ever wasted…

The product was good quality and X…

Great ProducT and 5-Star Customer Service

Quick response time with screenshot of the solution