X-SenseReviews of x-sense.com

4.3544 reviews
Home Improvements
1209 Orange St, Wilmington, DE, Delaware

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X-Sense

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About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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X-Sense reviews

544 approved reviews, newest moderated first

Soline ..
Sep 25, 2025
Matériel de qualité
Matériel de qualité. Réponse très rapide du service après vente à la suite d'un petit souci à la mise en fonction du détecteur (led très faible qui laissait penser qu'il ne fonctionnait pas)
Response from X-SenseSep 26, 2025
Chère Soline .g, Merci pour vos aimables paroles ! Nous sommes ravis de votre satisfaction concernant notre service. Nous nous efforçons toujours de vous offrir une assistance rapide et de qualité supérieure. Bonne journée ! Équipe d'assistance X-Sense
Chris N.
Sep 25, 2025
A Solid Customer Service Experience
Lighting fast shipping; Products seem premium; One item was damaged during shipping; Company reps provided timely communication and had a replacement at my door within 48 hours - much appreciated!
Response from X-SenseSep 26, 2025
Dear Chris, Thank you for your kind words! We’re glad to hear you’re satisfied with the products and our service. We always aim to provide premium quality and fast support—happy to know we could resolve the issue quickly for you. Thank you again for your time. X-Sense Support Team
LX R.
Sep 24, 2025
Excellent Customer Service and Products
I bought a Smoke and Carbon Dioxide monitor from X-Sense about 3 years ago and it's been an excellent product, up to recently, when it went off in the night a few times for no reason. As per the manual I cleaned it thoroughly, but it still malfunctioned. I contacted X-Sense who confirmed that it was under warranty and with no fuss or hesitation, sent me a new (newer) model.
Response from X-SenseSep 26, 2025
Dear Reilly, Thank you so much for sharing your experience! We’re glad to hear the product has served you well over the years and that our support team could quickly assist with a replacement. Your satisfaction means a lot to us, and we’ll keep working hard to provide reliable products and service. Thank you so much for your patience. X-Sense Support Team
neyo
Sep 22, 2025
diff produits achetés au top
Différents produits achetés, application très simples à utiliser. Explication de mise en route super simple et l'ajout d'autres produits se fait tellement rapidement. Je recommande ces produits et j’espère qu'il y aura de plus en plus de produits et de fonctionnalité, j’achèterai sans hésitation.
Response from X-SenseSep 26, 2025
Cher client, Merci beaucoup pour votre retour positif ! Nous sommes ravis d’apprendre que nos produits et notre application vous apportent satisfaction. Votre recommandation compte beaucoup pour nous. N’hésitez pas à nous contacter si vous avez d’autres questions ou besoins. Équipe d'assistance X-Sense
Eternal F.
Sep 14, 2025
App Update entfernt alle Sensoren?
Seit dem letzten App-Update am 13.09.25 wird die Basissation und Temperaturfühler und Kameras nicht mehr angezeit...man kann somit nichts benutzen.
Response from X-SenseSep 15, 2025
Liebe Eternal, Vielen Dank für Ihre Kontaktaufnahme und entschuldigen Sie die Unannehmlichkeiten. Unser technisches Team arbeitet an einer Lösung. Eine neue Version der App wird innerhalb der nächsten 48 Stunden veröffentlicht, um das Problem zu beheben. Bitte starten Sie zunächst Ihr Telefon oder die App neu. Sollte das Problem nach dem Neustart weiterhin bestehen, löschen Sie bitte den Speicher unter Einstellungen > App-Verwaltung > X-Sense > Speicher & Cache > Speicher löschen. Mit freundlichen Grüßen
Tyler
Sep 11, 2025
A+ customer service
I ordered a 5-pack of X-sense smoke detectors which got murdered by my USPS letter carrier who is the worst. X-sense hooked me up with replacements. Thank you so much.
Response from X-SenseSep 11, 2025
Dear Tyler， Thank you for sharing your feedback with us. It is our pleasure to offer service to you. Please feel free to contact us if you have any problems. Have a nice day! X-Sense Support Team
Samantha C.
Sep 10, 2025
I cannot fault it
I cannot fault it My reason for getting the smoke alarms is because on odd occasions we both have to work the night shift and I have a dog at home. To me the house isn't important items can be replaced but my dog cannot! We have 3 smoke alarms attached to the base station. Everything I ever set up is always a nightmare but this was pretty easy for even me! So my concern was that I could "test" the alarms via the app but after about a year I worried that I had never heard these alarms go off even if there had been a bit of smoke. I messaged customer services who sent me an email back the next day telling me how to test them with smoke. This was a really fast reply and they were lovely! 2 days later hadn't tested them but my mum charred some bread in the toaster and the alarm went off. Straight away I called her to check she was ok getting the response of "I burnt the bloody toast!" She said the alarm was that loud that the neighbour who was stood at the bus stop heard it and as she opened the door he to let the smoke out she told him she had burnt some toast. He commented on how loud it was laughing. She said the neighbours wouldn't be able to sleep through it... So in my eyes that's great!
Response from X-SenseSep 11, 2025
Dear Samantha Couzens， Thank you for the feedback. Great to hear that you had such a good experience interacting with our product. We will try our best to offer the best product to our customers. We are always here to help if you have any issues. X-Sense Support Team
Juergen B.
Sep 4, 2025
Schutz vor Wasser
Sehr schnelle Lieferung! Verständliche Bedienungsanleitung. Einfache, klare Installation mithilfe der App. Test mit Wasser erfolgreich
Response from X-SenseSep 5, 2025
Lieber Juergen, vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass die Lieferung schnell war, die Installation reibungslos verlief und der Test mit Wasser erfolgreich war. Wir wünschen Ihnen weiterhin viel Sicherheit mit unserem Produkt. Sollten Sie Fragen haben, stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen X-Sense Support-Team

X-SenseReviews of x-sense.com

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About these reviews

More in Home Improvements, Delaware

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Schutz vor Wasser