X-SenseReviews of x-sense.com

I had specific questions about a smoke alarm in a horse barn. I followed the X-Sense instructions for customer assistance. I wrote a short e-mail asking for a recommendation. The next day I received an e-mail from Ling at X-Sense, letting me know they would help me and they asked more specific questions about the barn and its location that I would respond to. I answered all the questions. After the weekend, I got a thorough explanation and recommendation from Ling. It is rare to get responses answered so quickly and so thoroughly. Luckily, my correspondence with Ling led me to getting heat alarms rather than smoke alarms, something I would not have thought of. Then I remembered the required 2.4 ghz connection and wrote again asking if T-Mobile Gateways would work with the detectors. Ling again responded knowledgeably and gave me instructions on connecting them to the network. I have never had such service with a product (other than Apple). I appreciated the methodical way Ling paired my situation with the right device. Well done, X-Sense.

Gigi was thorough and very communicative, and the refund was prompt and complete. Great experience.

The service and convenience of replacing the malfunctioning part was easy and fast. Thanks to Judy, she was a great help. even sending videos etc for investigation was possible. Thanks

I contacted X-Sense about a XS01 smoke detector that had started beeping intermittently. Shura replied, noting that this can be caused by dust, and recommended vacuuming it, but if this did not fix the problem they said it should be replaced. Ultimately it did need to be replaced, however it was out of stock on their site. They were able to check and found additional stock, updating their site so I could purchase the same one, thereby avoiding the need to install a new bracket. In addition, although it was out of warranty they did offer a 20% discount. Shura's willingness to go above and beyond, locating additional stock and offering an out-of-warranty discount, was very appreciated. It is great that they stand behind their product.

Servizio clienti veloce e f disponibile. Il sig. Gigi è stato molto cortese e preciso.

The product that I had purchased was unsuitable for use in my Motorhome. Ling at X-Sense , was extremely helpful with information to help me solve the problem. However, I couldn’t resolve the matter , and Ling offered a full refund . This was well outside of Amazon’s 30 day money back guarantee , I am very pleased with this level of service

Great customer service. Understood and addressed the problem. Thank you Kris!

We have been using X-Sense alarms for our home going on 4 years now, with 12 units total throughout our home. When any issues have occurred, their customer service team has been exceptional, especially Gigi. She was kind, professional, thoughtful, quick to respond and address our issue, and was absolutely top-notch! It is folks like Gigi that will keep us staying as loyal customers!