WyzeReviews of wyze.com

I ordered from Wyze's website. A few (very few, about 3 min) min later I go onto their website to cancel the order. I follow the instructions to cancel the order. "You can cancel the order if it has not shipped yet" So I click on the order # and there is no cancel option offered. Then i am told if there is no cancel option offered then it has already shipped. It had been 3 minutes, it most certainly HAD NOT SHIPPED. I sent 2 emails to their non-existent customer service and in the second I said "I will cancel my charge" 1.5 hrs later I get the notice it has shipped. They don't offer a cancel function because they don't want to accept a cancelation. Instead just put you through the irritation of paying for the shipping (which was totally unnecessary as it had not shipped when i tried to cancel) I have only this problem with sleazy Chinese suppliers who, when you try to cancel the order, they claim it "Just shipped" (I had 2 of those) I will deal with Wyze the same way i deal with them Chase Bank, cancel this credit card charge Shady. Their cameras get awful reviews and they have no employees or customer service.

I purchased the Wyze base with three additional cameras. They are garbage! The wyze CEO has this slick video talking about their products and how great they are! They will not connect to the router and if they do they will not stay connected long enough to tie-in a camera! Some more Chinese garbage! Do not purchase! This crap company does not even have a customer service phone to talk to a representative. No service all via mail and do not support their product!!@

Worst customer service out there. Doesn't matter if the product is decent (or is cheap and doesn't work) if you can't get any help with them if something happens. Spend your money elsewhere.

Sadly they have grown faster than they can provide service and products. Ordered and paid for watch November 2020 with January 2021 delivery promised. Now a week away from April and still no product. They have removed all phone numbers from their site and force customers to use terrible Q&A that will not forward you to customer service. They will be out of business within a few months.

Stay away from Wyze. Customer support is nearly non-existent. They don't read their tickets and provide canned responses from their website until you reply to the ticket repeating the information you opened the ticket with. Additionally, they will gladly take your money when they don't have inventory, and your order will sit with no updates. Trying to reach a person via chat or phone is nearly impossible. I'll be looking into a new company for my needs.

I ordered $150.10 worth of cameras on February 25th. It has been in "Pick/Pack" status for 18 days even though all items were shown as in stock. They billed my credit card right away but I can't cancel the order online because it is in the pick/pack status. Even calling them was no help. I am now going to go to my credit card company to dispute the charge and let them contact Wyze. Update - Well a few days after posting this I got an email telling me that my order finally shipped. A few days later I finally did receive the items. I am not sure if posting this had anything to do with finally getting a response. They really do need to change their policy and not charge you until the item actually ships. I don't appreciate loaning a company my money while they take their time processing my order. Their web site indicated all items were in stock but it seems that they were short on a micro SD card which was part of one bundled kit in my order.

Something really bad is going on AT Wyze. Their support has always been poor but now it is horrendous! I just spent the last 5 days working with Wyze phone support. Each of the first line people all agreed it was a bug. One person actually replicated the problem on their device and agreed it was not working as it should. Today, day 5, I spoke to a supervisor. She put me on hold for multiple times to research the issue. She finally got back on the line and told me feature that wasn’t working was not suppose to work and was a future enhancement at some undetermined date. Interestingly all the other Wyze people I talked to clearly said it was a bug and the Wyze software enabled the setup of the function with no notice or warning that it would not work. It’s like putting windshield wipers on a car and then when they fail the car manufacturer telling you they really aren’t suppose to but MIGHT work SOMETIME in the future.

Have purchased multiple cameras and devices from WYZE over 2 years. Love the cameras, Wyze Sense is a waste of time. Wyze Camera v3's are incredible!! Super night vision. Recommend WYZE, that said... their support is absolutelythe pits, the worst! Look up BAD SUPPORT is your Websters dictionary, and there will be a picture of the WYZE LOGO. Great Procusts (when working 99% of the time), Painful support!! I have over12 cameras, all models, WYZE Sense, Outdoor Plugs, Headset, and more..... awaiting a doorbell... Web Service? Denied, App Service Denied, called theirSupport telephone number (REPEAT MUSIC, no link to ANGER MANAGEMENT Resources... dadadada) Buy their stuff because its great if working, planon tossing it if not. Its cheap enough. Google Guide level 10 poster