WyzeReviews of wyze.com

Robo vacuum ruined my floor and Wyze would do nothing but offer $50 voucher. Company continues to disappoints with cheap and unreliable products. I’m done!

I bought 4 cameras at a brick and mortar store, 3 indoor and one outdoor floodlight camera. The first camera set up ok. The second camera refused to read the qr setup code. I did all of the things they suggested in the troubleshooting guide, but nothing worked. The third indoor camera set up fine, so I assumed it was one bad camera. I opened a ticked and support said they’d exchange it, so I packed it up and sent it to their returns. The floodlight camera installed fine and the lights came on, but the camera would not enter setup mode at all. At this point I was fed up and returned it to the store I bought it from for a refund. 6 weeks later, they still have not replaced the broken indoor camera. I’d rather return it where I bought it and abandon Wyze. I never should have bought these garbage cameras. Support is terrible, quality control is terrible, these were a HUGE mistake.

The initial products were affordable. They still decided to change to the pay model unless you sign up for the pay service. I tried to log into my Website they have an ad-blocking system to track all users. I tried to look in my app it refers to the Website. I tried the Website and got an “AI” messaging system. When I finally had a person, he did not know what he was talking about. He was on hold for 22 minutes until I gave up. I am writing to tell you to save your money and get something like ring an established company. Who knows about this group? Founders are all from another country who know where our videos are from I loved them initially, and they keep screwing with customers and current products. My camera just went off and went to still photo with no explanation, and then months after the port, dont worry, sign up for cam lite. I am so mad I may hammer all my cameras to pieces and send them in. I am ordering a ring as WYZE could give an F#$K about current customers. Simple request they could not answer??? What am I paying now? What changes are coming now? We went from a free model to a graduated pay model with poor customer service/ support in a year. I am MAD I BRAGGED ABOUT THEM, AND NOW THEY HAVE BECOME UNREACHABLE, SERVICE IS NON-EXISSTENT.

Customer service is unexpectedly unprofessional they must have a grade 6 education they do not help you they just frustrate you and I keep on getting billed but not getting what I'm paying for this is been going on for 6 months now and then they decide to blame it on Google which Google has nothing to do with it I paid for you Google but it goes to Weis and it's absolutely insanely frustrating to deal with the scam and company that you spent a lot of hundreds and hundreds of dollars on to get scammed by them and to be treated like a piece of s* anime further and further complaints do they take actions or they pay me my money that I think I deserve I've emailed them plenty of times with no answers whatsoever and answers that I did get very stupid and uncalled for and unprofessional this is going to lead to lawsuits for some kind of law section 165/85 of the civil code right of the criminal code conducted a survey of the welfare of the poor Judgment of the indicators to come forward to let forward defeat the guilty to the desire projects skinny fundamentals that our existing this company and pursuing further actions to lead to arrests in to have punishments to the application Mills of desires fundamentals on the operation system conducted by wyze camera

WYZE... Customer service is abysmal. Camera stopped working with Amazon Echo Show, but still works with my Iphone. Customer service is clueless... They suggested I use WYZE CAM LIVE ... that doesn't work either. Seriously... I'll never use their products again.

I mean, 🇼 🇹 🇫😒‼️!! Wyze support started out great. But it seems as if this crapass cs model is where all the companies are going now. It's impossible to not need offensive when companies are regularly being offensive with the lack of support. I own thousands of dollars in wyze products and support on this crap is damn near impossible.

Trying to make a purchase from this company was the worst mistake I've made in a long time. I order a hub kit and cam on 2/1/2022 for 102.00 It took three weeks for me to receive the order which was incorrect. It was missing the keyboard and sensors, therefore, the unit could not be used. I returned the items on 2/24/2022 as directed by the vendor, I still have not received my refund. At this point I am filing a complaint with the better business bureau in Washington state and may have file a claim with the credit card company. I cannot recommend anyone doing business with this company unless you want they to send you the wrong order, to take a month to get the order to you, and hold on to you money for six weeks when you ask for a refund. Unfortunately, I did not read their reviews prior to ordering from them. Do yourself a favor, read the reviews about them and find someone else to do business with. This company has numerous negative reviews and its not just customers sowing sour grapes: this is a bad company go do business with. ---------Update-------- On 3/16/2022 Wyze lab charged my credit card for $95.00. I contacted my credit card company to file a dispute against both charges which they, my credit card company, addressed quickly. As a result of Wyze labs decision to attempt to charge me for items I did not order, my credit card company will be closing my card and sending me a new one to prevent Wyze labs from processing any new unauthorized charges. In my opinion, by hook or crook, Wyze labs intends to keep the money they owe me for the item from seven weeks ago and charge me for items I did not authorize. My credit card company is handling the dispute and I have filed a complaint against Wyze lab with the Washington State Better Business Bureau (case number is 16894958) . When a company starts making unauthorized charges against your credit card it's a very real problem. This not a issue of sour grapes or buyers remorse. This is an issue of honesty. Do business with this company at your own risk.

I purchased a Wyze watch. The watch is worthless for anything other than telling time. I have bought several cameras and other items from Wyze and had been pleased with their products until I purchased this watch. Most of the Apps on the watch do not work accurately and/or consistently. They only give you 30 days to return the item, which is not really enough to accurately evaluate it and then you have to pay to get it AND to return it. I guess I should not have expected much from a cheap Chinese made poor imitation of an Apple watch.