WyzeReviews of wyze.com

I would like to support Wyze Products, but I find that product quality is hit-or-miss and the worst part is that the business does NOT standby the products. This is evident when products fail (and there is no compensation like a replacement or refund) or I try to get online troubleshooting (and their support staff don't even know what is contained in the box!). The customer support can issue a $5-$10 coupon... which is measily compared to the cost of their devices. Worst of all, there is a lack of transparancy on their website, because I've left this same review and it was "moderated" and "cannot be published to the website" because "our staff has read your review and values your contribution even though it did not meet all our website guidelines". I have had the following Wyze Products: Sensor, Camera, Pan Cam, Plugs, Light bulbs, Door Lock and Keypad.

They are the terrible customer service of all times. I have been over charged and still can not get itcresolved because I can not find a number to call and their chat and emails give you a run around, they suck!

I have been using several of the Wyze products for over a year and have been happy with them. Two weeks ago I bought a Wyze Cam Outdoor v2 which worked just as described for about 4 days but then it lost the remaining charge (over 70 percent) in just hours while it has been using just a few percent per day prior to that (the camera did not get moved and the setup did not chage). It failed to recharge. After troubleshooting for a few days (leaving it to charge overnight with different cables I received from Wyze etc) the problem remained. I've contacted wyze for a prompt replacement (I am not willing to wait for an unknown and unbounded period of time for a replacement) or refund. For 3 days now I have been politely requested mostly the same information and moved from one representative to another (I do have the entire email thread).

No instructions available unless you have time to scour the company website. Six months after purchasing Cam Plus subscription, I found out nothing has been recorded, EVER! Thankfully I have still images, but definitely not getting the service I paid for. Since purchasing the Cam Outdoor v2,, I have connected Wyze for support. On the first occasion I received 3 different answers from 3 different people, all responding to the same question. On the second occasion, I received a 3-page canned response that ignored part of the request and, when applied, failed to rectify the problem.

Cameras constantly go offline. I have to do a factory re-set in hopes of getting them to work again. Sometimes they won't reconnect for days. I tried customer service they were only able offer trouble shooting suggestions that I've already tried multiple times. It's very clearly a camera/wyze service issue on their end. I'm canceling my subscription.

This morning I walked out of my house and disarmed the system. My wife was sitting on the couch and heard the hub say "disarmed" and obviously no siren was going off. Next thing I know some random California number is calling me over and over. I didn't expect anything. Then they start texting me saying it's from Wyze and they have dispatched the police. I opened my app and was able to see the alarm was for some reason active, even though it shouldn't have been and there was no alarm at my house. I was able to cancel the alarm in the app but then when I get home my wife told me the text message from Wyze they sent to her as a backup contact said they were sending the police to our old house... I have updated my address in this app. This company is garbage, constantly messing things up. Do not buy from them. I will be junking my system and signing up with a real security company.

Horrible , junk , lame .. worthless since day one . no notifications . then disconnected spent a half hour with customer service . the last two things they heard ? cancelling my scrip and me throwing their garbage camera in the trash . seriously

I wanted to believe this company could deliver decent customer service, however, it is even worse than I expected. My (yet another wyze...) camera loss working functionality and I spent an hour troubleshooting by phone, whereby the agent specifically offered me a gift card to upgrade to a newer unit. I sent in all my original proof-of-puchase info as requested to move ahead; the next day I received an email denying any gift card or replacement at all. I recorded the original call myself, as proof, and asked them to go ahead and listen to what their own agent committed to. End result: After four email exchanges and countless hours spent trying to communicate with them, an escalated mgr finally claimed to have (actually) listened to the original call (doubtful...), and then blamed their own agent, for offering something they were apparently not authorized to do. The company lacks integrity! TERRIBLE.