WyzeReviews of wyze.com

While I personally have had good experiences with customer service and they are very helpful and friendly, it would be nice if I didn't have to contact them all the time. It is also nice that you can actually talk to a person (unlike other camera companies where customer support is almost nonexistent or it takes forever to get through to them). The cameras, however, are garbage. Just outside of the the return period two of the cameras went offline and wouldn't come back. One of them makes a loud crackling sound when you plug it in to recharge it. Not very reassuring and kinda scary. Seems to be an issue with water getting inside of them. Owing to the possibility that I may not have connected them securely I ordered new Outdoor Cameras but they keep sending me the Outdoor Camera Bundle at a higher price with a base station I do not need. At first they convinced me I clicked the wrong choice but since I have to keep ordering more of them it is definitely an issue on their end as they keep sending me the wrong package. A third one of these cameras goes offline about once a week and I have to take it down to reboot it. This is not something you should have to do every week with a new system and it is quite frustrating. The picture quality is mediocre at best but I do appreciate color night vision. Forget about seeing any detail for identifying people or license plates. These things have potential to be so much better but until they fix some significant issues I would choose a different system (definitely NOT Arlo. I replaced that horrible system with this one).

Only purchase if you want to feel like committing suicide. This product is beyond frustrating and they just offer a gift card to help your problems but I don’t want to buy more of your products I want your products to god dman work properly! I’m tired of replacing these cameras every two months because the company can’t figure out how to program the modules. So god damn frustrating. save your money. I’ve contacted them and they won’t help me, I’ve spend over 7 hours on “hold” while they google answers to my questions all you wnat is for this little thing to stop blinking blue light and connect to my internet. They blame it on my internet provider, while little do they know I am sitting there watching YouTube in highest quality possible Without any issues and I can do it on 6 laptops at the same time yet your little camera can’t connect? What technical bull $hit is that.

I was an early adopter and promoter of Wyze for many many years. But the reliability, ease of use, and support has bottomed out. In the first place their Support / Customer /Service is not user friendly ! I will be looking at other cameras. Every single function on any of my 8 cameras produces constant Pop-ups to purchase monthly this or that. Wyze - what happened ???? Too bad, because I was a believer in the early years.

I have 15 of these cameras and have had nothing but issues. We had someone vandalize our business and NONE of the cameras were working at the time. The ones that were able to catch any of it, you couldn't even make out anything the audio was saying. When I reached out to customer service they just give me the usual ways to "fix" it while taking no responsibility. They tell you to upgrade, restart, blah blah...and it's all just smoke and mirrors to not take any ownership over the issues. This company used to be great. I've been a customer since 2018. They're more worried about releasing new products instead of making sure their current ones work well. Their app constantly crashes and you have to close it and open it almost every time you go to look at any playback footage. By the time you get the notification and then you can finally view the event it is always too late anyways...the person is usually gone by then. A huge waste of money. I now have to buy all new cameras from another company. Not happy at all that I went all in with Wyze. Worst decision ever. Customer service was of zero help...they just send lengthy emails telling me to restart my cameras.

Wyze has the absolute worse customer support of any company I’ve ever dealt with. I’m being overcharged for licenses I’ve never purchased, they’ve done nothing but “pass the buck” they accept ZERO responsibility for doing son and what’;s even worse they will not attempt to correct the issue. I have cameras on different packages, overcharges for something I don’t need or want. They do nothing. Highly, highly do not recommend this company as they do not stand behind either their product or anything they do.

I would give them a -5 star review. I signed up 14 days trial service. I called to cancel the service Wyze can't cancel and I need to contact to Google. I don't know anything about Google. So I let my credit card company to deal with the problem. At the end, I found out the service is cancelled but they didn't refund my money. Besides, they should charge for 3 equipment for $60 and somehow I don't know where $129.99 for??? As of today, I spent $129.99 for nothing. This is a scam, fraud. They are doing unethical business in US

Frustrated. English is not the native language of the customer service rep. so I struggled with the accent a bit. I called during Washington State business hours, so I don't know if their call center is local or overseas. Even though the cust. rep. spoke pretty good English, the deficit was that she gave replies that seemed like robotic, canned answers that were elementary -- I didn't feel like it was a real conversation where she was fully comprehending or that my concerns were being understood. I have a number of cameras and have had different plans over the years. It was frustrating to discuss them with her. Adding to the confusion is that Wyze customers can manage some cameras and plans from the mobile app and other cameras and plans from the website. You can't see them in one place. (I think it depends on which platform you registered the device.) I only have one registered name, email address, phone number and password with Wyze, so why not join the info from the app and the website together somewhere? It's confusing. Finished the call never feeling real satisfaction. I like the Wyze cameras' performance for the price, however.

Their app is badly designed in multiple ways. Periodicaly some bug will surface making you wished you hadn't paid for a year. I needed to change my phone number, needed for two factor authorization, but couldn't because of a screen trying to sell me Cam Plus, which I already have. For support, the chatbot gave me an email address. Every time I use customer service, they are intent on making sure I know that they are the worst. Spend a few dollars more or regret you didn't.