WyzeReviews of wyze.com

Started yrs ago promising free cloud storage and things worked well. Over the years more and more problems. Now they only push a paid subscription. The base station with SD card backup doesn't work. A complete fraud and waste of time and money.

I've purchased 2 defective body scales from them. I bought the second one directly from their website. They ignore all messages about the problem, never refunded me, they do not honor their warranty, and they strung me along until its too long to dispute with my card.

I received a Wyze V3 camera gift from a friend in November 2025 and it only functioned for less than 4 months’ period. Contacted Wyze customer service immediately to report the problem of connectivity. After going through the various processes to reboot the camera with a Wyze agent, they confirmed that it was defective (connectivity problem). They refused to replace the camera at no charge claiming that it is out of warranty. I have to accept the fact provided by the agent that it could be out of warranty as my friend had given me the camera without informing me that it was activated earlier - to be confirmed. I have no clue as to the date of purchase since it was given to me as a gift. After all the various correspondences and negotiations with the customer service agents, they could only provide me a final gift card amounting to $20 without covering the shipping fees which I have further requested. Initially, I have accepted the $20 instead of $15 gift card (because Wyze earlier promotional offer for the camera I intended to purchase is current price less $20 and without any shipping fees as well - a very fair request) but I did not realize that I have to pay for the extra shipping fees when I place the order now. The gift card of $20 provided by Wyze was only for Wyze online order and it cannot be used to purchase Wyze camera from Home Depot or Amazon. All along I have the impression that Wyze shipping fees is free because if I purchase the new camera from Home Depot or Amazon, I do not have to pay for the shipping fees. In my further negotiations with the customer service agent, I had proposed 2 options to them to resolve the shipping issue: (1) Issue a universal gift card of $20 that is accepted by Home Depot or Amazon so that I can buy from either of them in order to avoid the shipping fees; or, (2) If customer service refuses to accommodate the first option, then I further proposed to them to waive or add the shipping fees to the $20 offer. But, the customer service agent refused to accommodate to either both of the options as settlement. As a result, I would have to pay the full price of a new camera plus the shipping fees less $20 only. In the first instance, I should not be paying any amount at all due to their poor quality and defective product that worked only for a short period of time. Escalated the matter to senior management for further consideration and it turned out that the manager was very rigid in her position of not increasing the $20 credit to include the shipping fees. Senior management should be flexible and empathetic towards customers’ problems and frustration but instead she was very rigid in her decision – not even increasing 1 cent at all. Although in her email to me, she claimed that she would take care of my frustrations and problems further, but it turned out that she did not make any additional concession at all. Her attitude towards resolving the defective camera problem was pathetic and very unprofessional. It is sad to know and realize that full customer satisfaction is not their prime goal or objective - which is pathetic and ridiculous. I would seriously consider not buying another Wyze product in the future due to their extremely poor quality performance and very poor/bad customer support (not only at the customer service level but also at the senior management level). I will be evaluating other similar security cameras from other brands. In fact, I did install security cameras by other brands that lasted more than 7 years and ongoing. By the way, your goodwill gesture of $20 is not sufficient enough to compensate for your (a) extremely poor quality product, (b) customer inconveniences, unnecessary out-of-pocket expenses &frustrations that he had to suffer, and (c) your unprofessional & inadequate approach and poor decisions demonstrated by your customer service agents and management - is a total waste of customer's time. As a result of the extremely bad experiences that I have encountered with their poor product quality and with their unprofessional management decision, I would not recommend any Wyze products to anyone.

Poor poor customer service. A camera stopped working within a month of getting it. After reaching out to customer service and talking with four reps their only remedy was uninstalling the camera, bringing it back to home depot, getting a new one and installing it. No actual help from the company. I asked for an additional camera support to access the functions that make it useful while my other camera is out. Absolutely no offer to support the additional service. I originally bought the cameras to use the SD card option to not buy another subscription only to find the access the cameras I bought I NEED to subscribe. Only the hard wired cams have the functions I wanted with SD card use. I want to pull all of the cameras down and go with a better company. Horrible useless customer service/support. Waste of money and time. If you value these things go elsewhere.

I had two Wyze wireless outdoor cameras. They were working fine until I added a Wyze doorbell cam. Now, the picture is not good and there is no way to save a video. I called tech support and they were useless. They offered me a $10 gift card for two cams that they would not support. Horrible.

i am a long time wyze customer, likely from day 1. The products seem to be getting less dependable and the customer service is all but gone. A recent software update to the wyze web app took away the ability to get a true full screen view and now has a letterbox around the screen. Called to ask why they did this and was transferred an ungodly amount of times even though requested to speak to a supervisor who speaks native english. Each time someone answered the phone, they asked non-relevant questions and wanted to know (again) why I was calling.

For a change, this custumer service was able to get her questions researched and rigthfully answered to me from a well familiar source that she has contacted. Please make sure that your custuner service people have the technincal access that they need to properly answere clients questions like this one did

I could not get the light to turn off or get any buttons to show up. Wasted 40 mins on it. Retuned.