Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Bellevue, Washington
Excellent
Appliances & Electronics · Seattle, Washington
Excellent
Appliances & Electronics · Bellingham, Washington
Excellent
Appliances & Electronics · Anacortes, Washington
Excellent
693 approved reviews, newest moderated first
Kenneth M.
I've purchased five WYZE cameras and they are all working very nicely. I switched from Simplisafe cameras because I found that the WYZE cameras do much more and at a much better price.
Response from WyzeSep 17, 2026
Hi Kenneth, thank you for choosing Wyze and for sharing your experience! We’re glad all five of your cameras are working well and that you’re enjoying the features and value Wyze provides. We truly appreciate your support.
Todd L.
Tech person knew exactly what to do for my issue.
Response from WyzeSep 17, 2026
Hi Todd, thank you for the five-star review! We’re glad our team was able to quickly understand your issue and point you in the right direction. We’ll be sure to share your feedback with the team.
Alex H.
Had a camera start giving me issues. Called customer support,talked to an actual human, got clear and concise instructions for troubleshooting. When that failed, the agent got a replacement camera issued that same day under warranty and it shipped the next day. Quick, painless, and no hassle for warranty replacement. Exactly what a company should be.
Response from WyzeSep 16, 2026
Hi Alex, Thank you for the wonderful review! We’re so glad our Wizards were able to troubleshoot the camera with you and arrange a warranty replacement quickly when the issue continued. It’s great to hear the process was quick and hassle-free. We truly appreciate you choosing Wyze and taking the time to share your experience! If you ever need us again, our Wizards are here to help at www.support.wyze.com.
Donald from M.
The representative told me exactly where and what to do to get my refund from Google payment. All went well.
Response from WyzeSep 16, 2026
Hi Donald, Thank you for the wonderful 5-star review! We’re glad our Wizards could point you to the right place and walk you through the Google refund process. It’s great to hear that everything went smoothly, and we truly appreciate you taking the time to share your experience. If you ever need help with your Wyze account or subscriptions, our Wizards are here for you at www.support.wyze.com.
Alan R.
Great products! Fairly priced. Top-notch customer service that goes above and beyond to make it right. Switched to Wyze products after a competing product changed their mobile app for the worse; making it super complicated and then they tried to turn it into a money machine. Wyze's mobile app is well-designed and is no-nonsense. I have over 10 Wyze cameras now, and we are very happy with them.
Response from WyzeSep 15, 2026
Hi Alan, thank you for the fantastic review! We’re thrilled you’re enjoying your Wyze cameras, our straightforward app experience, and the support our team provides. More than 10 cameras is an amazing compliment—thank you for choosing Wyze and for sharing your recommendation!
Dan
I found the chat support very helpful. They listened to my issues and found a solution to address it. Ended up fixing my issue within 24 hours. I would definitely recommend WYZE. I am dropping my Ring subscription and going solely with WYZE for the majority of my cameras
Response from WyzeSep 15, 2026
Hi Dan, thank you for the wonderful feedback! We’re thrilled our support team listened, found a solution, and resolved your issue within 24 hours. We’re honored to be your choice for more of your cameras and truly appreciate the recommendation!
Krista
This company will disable cameras purchased from them without notice or reason. Camera functionality is tied to their app and they will steal it from you. You do not actually own their products.
Response from WyzeSep 15, 2026
Hi Krista, we want to clarify that Wyze does not disable cameras arbitrarily. Our records show that compensation was issued for one of your two cameras, and the affected recalled unit was disabled as part of the Solar Cam Pan safety recall. Participating affected units are intentionally disabled, and recall remedies include a full refund, replacement, or gift card. This action applies to affected recalled units, not cameras generally. If you believe the wrong camera was affected or your case needs further review, please contact the Wyze Wizards at www.support.wyze.com and provide the MAC address of the affected recall camera.
Page W.
Wyze opened a recall for the Solar Cam Pan and instructed me to return the affected units. I followed their process and sent approximately 100 cameras back. They have now had those units for months and have not reimbursed me or returned the inventory. I have followed up repeatedly and, to date, my messages have been ignored. At this point, Wyze is holding a large quantity of recalled product that I returned at their direction, with no reimbursement and no meaningful response from support.
Response from WyzeSep 15, 2026
Hi Page, we’ve reviewed the matter referenced in your review. The statements presented here do not reflect the outcome of our investigation, and because this involves private account, return, and payment information, we can’t discuss the details publicly. This matter has been reviewed and resolved, so we’re unable to provide additional details through Trustpilot.