Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
wyze.com
Website
wyze.com
Category
Appliances & Electronics
Location
Kirkland, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 42% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Wyze products are easy to install and I love that I can see everything in one app. I feel a sense of security using their cameras and door lock.
Response from WyzeSep 30, 2026
Hi Bea, thank you so much for the 5-star review! We’re thrilled to hear that your Wyze cameras and door lock were easy to install and that having everything together in one app gives you greater peace of mind. We truly appreciate you choosing Wyze. If you ever need a hand, our Wizards are here at www.support.wyze.com.
CM
Cheyenne M.
App and Connection Failures
App and Connection Failures: Users frequently report error messages like "No Videos at This Time" despite recorded clips existing, alongside slow live-feed loading times and random device dropouts.Subscription Paywalls: Customers express frustration over Wyze locking features—such as certain AI detections and smart filtering on newer camera models like the v4—behind the Cam Plus subscription.Poor Customer Support: Reviewers on platforms like Trustpilot note that getting help is difficult, often requiring phone calls just to open a ticket, followed by generic troubleshooting advice.Security Concerns: Past security breaches, including web-caching incidents where unauthorized users briefly saw live feeds from other accounts, have heavily damaged long-term consumer trust.Firmware and Update Bugs: Some updates have been reported to cause boot loops or calibration failures in pan-tilt models, effectively rendering devices unstable or unusable.
Response from WyzeSep 30, 2026
Hi Cheyenne, thank you for sharing this detailed feedback. Wyze Cam v4 includes motion detection and local microSD recording, while advanced AI detections and cloud video features are part of our subscription options.
We understand that past security incidents can affect trust. If you’re experiencing a current app, connection, event, or firmware issue, or have a specific privacy concern, please contact our Wizards team at www.support.wyze.com. Include your camera model, error message, and any previous ticket number so the team can investigate the specific issue rather than repeat generic steps.
EH
Ed H.
Extremely hard to reach
Extremely hard to reach. Once you can get in contact the tech personnel are outstanding
Response from WyzeSep 30, 2026
Hi Ed, thank you for the thoughtful feedback. We’re glad that once you reached our team, our technical-support personnel were able to provide outstanding help.
We also understand that the difficulty reaching support can overshadow that experience. Our current options include chat, phone, and ticket support, with chat generally the quickest way to reach a human agent. If you need us again, please visit www.support.wyze.com so our Wizards can help as efficiently as possible.
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gene A.
Great product
Great product. Have 4 cameras and has been flawless through all the years. Also customer service is incredible. Always has all my questions answered and any support I need is there. 5/5 stars!!
Response from WyzeSep 25, 2026
Hi Gene,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that your four Wyze cameras have served you so reliably over the years, and it means a lot to know our customer service team has been there whenever you’ve had questions. We truly appreciate your longtime support, if you ever need us, the Wyze Wizards team is always here at www.support.wyze.com.
AD
Anthony Del T.
Exceptional customer service!
Exceptional customer service!
Response from WyzeSep 25, 2026
Hi Anthony,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that you had an exceptional customer service experience. Your kind words mean a lot to our team, and we truly appreciate your support. If you ever need us, the Wyze Wizards team is always here at www.support.wyze.com.
AR
Anthony R.
I phoned customer service and…
I phoned customer service and immediately was connected to an agent. She was very knowledgeable, patient, and easy to understand. She fixed my set up problem easily and efficiently. Best customer service I have encountered in quite a while.
Response from WyzeSep 24, 2026
Anthony, thank you for the wonderful feedback! We’re so glad our support team could quickly resolve your setup issue and provide a knowledgeable, patient experience. We’ll be sure to share your kind words with the team!
ER
E R.
Quick responsive customer service
Quick responsive customer service
Response from WyzeSep 23, 2026
Thank you for the kind words! We’re glad our customer service team was quick and responsive. We appreciate your support!
DS
Dan S.
Very nice customer sales they acted like they wanted to listen and suggested there help
Very nice customer sales they acted like they
Response from WyzeSep 23, 2026
Hi Dan, thank you for your kind words! We’re glad our sales team took the time to listen and offer helpful guidance. We appreciate your support and look forward to continuing to serve you!
