Wine InsidersReviews of wineinsiders.com

When FedEx delivered my shipment to someone else entirely, Wine Insiders shipped me a new box immediately. When there was a week delay in shipping on their end, they sent me a $25 voucher to use on my next shipment. When I got a rare bottle that I didn't like, they gave me a credit immediately. When they sent a couple of incorrect bottles, they gave me credits for those and told me to keep the incorrect ones. On the other hand, I have ordered a lot from them and they usually do get everything right, but when they haven't, they have solved the problem to my satisfaction every time. And they deliver great value for the money.

My discount was not working and they worked hard to make sure I got may discount!

Customer Service fixed my issue effectively and efficiently. The agent was pleasant and helpful.

Aldren was extremely helpful and so very polite, professional and took great care of me!!

fast,friendly

DO NOT BUY FROM THEM! THEY CAN ONLY SHIP MY ORDER AFTER A WEEK AND I CANNOT CANCEL IT THE DAY I ORDERED UNLESS I PAY A $25 FEE! WHAT A SCAM?!

The attendant was courteous, well informed and very helpful. I was able to complete and correct the issue I had during this first call.Excellent selection of wines.

My order was corrected and the representative understood right away what I wanted.