Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersFeb 11, 2026

Hello Oscar, We are truly sorry that your first experience with Wine Insiders was so frustrating. We absolutely acknowledge how disappointing it is to miss a discount code and then feel that the process to correct it was needlessly difficult; we apologize sincerely that our service didn't match the quality of the promotion you received. Please be reassured that we want to turn this around for you. We have reached out to you via both email and phone to discuss a resolution and ensure that the 45% discount is honored. We would love the chance to make this right, so please check your messages or feel free to contact us directly at your earliest convenience. We appreciate your support! Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersOct 28, 2025

Hello Frank, Thank you for reaching out. We are truly sorry and deeply concerned to hear that you experienced a string of unacceptable website and service failures (like the payment error, missing promotions, and unhelpful advice). We understand why you are frustrated and feel this is "no way to keep customers happy." We apologize that the website failure caused you to lose the free magnum promotion. We need to fix this and all related issues immediately. Please contact us directly at (800) 615-7304 or [email protected] so we can personally ensure you receive the promised magnum and guarantee a smooth experience moving forward. We are committed to earning back your full satisfaction. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersOct 28, 2025

Hello there, Thank you for reaching out and sharing your detailed feedback. We are truly sorry and deeply concerned to hear about the string of technical and communication failures you experienced while trying to place your order. It is unacceptable that our site wasted your time by not filtering wines for your location until the very end. We apologize for the frustration. We understand that choosing your state upfront should filter out unavailable wines immediately. We need to fix this process and ensure your order is completed smoothly. Please contact us immediately at (800) 615-7304 or [email protected] so we can personally review your account and manually process your order, guaranteeing you only see wines available for immediate delivery to your location. We are committed to earning back your full satisfaction. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello Jan, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the concerns you raised regarding your recent interactions. We always strive to provide professional, courteous, and easy-to-understand support, and we regret that we fell short of your expectations. Your feedback is very important and will be shared with our team so we can continue improving the quality and consistency of the service we provide. Please know that whenever you reach out, we want your experience to be as seamless and helpful as possible. If you’d like, we’d love the opportunity to look further into your specific concern and assist you directly. You can reach us at [email protected] or at (800) 615-7304 Monday–Friday 9:00am–8:00pm (EST), and Saturday–Sunday 10:00am–7:00pm (EST), excluding holidays. We truly value your feedback and appreciate the chance to make things right. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello Tomo, Thank you for sharing your feedback with us. We sincerely apologize for the delay you’ve experienced with your order and for the frustration this has caused. We understand how important timely shipping is, and it’s never our intention to cause uncertainty or disappointment. While our website notes that most orders are processed within 1–2 business days, there are occasions when unexpected delays occur. Please rest assured that this is not related to cash flow concerns but rather to logistical factors we are working hard to improve. Your experience matters to us, and we’d appreciate the opportunity to look into your order details to provide you with accurate updates. If you’d like, please reach out to us at [email protected] or at (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, and Saturday–Sunday 10:00am–7:00pm EST, excluding holidays). We value your trust and are committed to making this right. Thank you for bringing this to our attention so we can continue improving our service. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersApr 18, 2025

Hello Albert, Thank you for taking the time to share your thoughts, and we truly appreciate your loyalty over the years. We're sorry to hear that your recent experience didn't meet your expectations. We understand how important value is when it comes to choosing where to shop your wines. Your feedback is incredibly important to us, and we’ll be sure to share your concerns with our team as we continue to review our pricing and promotions. We’d love the chance to regain your confidence and help you find great deals that work for you. Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing [email protected]. We're always here to help and would be happy to assist with any questions or future orders. Cheers, Wine Insiders Customer Service Team.

Response from Wine InsidersFeb 7, 2025

Hello George, Thank you for your feedback. We’re glad to hear there are no concerns with the wine itself. We sincerely apologize for any confusion regarding the recent promotion. The promotion was designed to include the free gift with orders of exactly 14 bottles, ensuring it could fit within the shipping box, which accommodates up to 15 items. We understand how this could have been unclear, and we regret any frustration it caused. If you’d like to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to reach out at +1 800-615-7304, via live chat, or by emailing [email protected]. We truly appreciate your understanding and your continued support! Cheers, Wine Insiders Customer Service Team