Wine Insiders Reviews | Read Customer Reviews of wineinsiders.com

Wine InsidersReviews of wineinsiders.com

4.0229 reviews
Beer & Wine
PO Box 15158, Beverly Hills, California

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Wine Insiders

About Wine Insiders

Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!

Wine Insiders (wineinsiders.com) has 229 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: wineinsiders.com
Website: wineinsiders.com
Category: Beer & Wine
Location: Beverly Hills, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 48% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Wine Insiders reviews

229 approved reviews, newest moderated first

Thomas D.
Apr 18, 2026
Fast and effective customer support.
My case of wine arrived with a bottle broken. That fact was visibly obvious before the box was opened, and easily confirmed upon opening the box. There was no doubt it happened during shipment, and the shipper agreed. I contacted customer support at Wine Insiders. They understood the issue and provided fair compensation immediately. Note that we have been buying cases of wine from these folks every 6 to 8 weeks for several years, and have never had a problem before, but stuff happens. Other than that issue, we were totally pleased with the remaining wine.
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Albert B.
Apr 17, 2026
Annel was awesome
Annel was pleasant, knowledgable, helpful and speedy in solving my problem. A great job .
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Jim S.
Apr 15, 2026
Super helpful rep answered the phone…
Super helpful rep answered the phone quickly and provided me with the information I needed!
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Jan
Mar 27, 2026
Problem Solved
I have ordered from wine insiders for many years. I am always satisfied with the wine and how quickly it arrives. Today I had a little problem with an order. James was able to rectify it in no time. I really appreciate the great customer service.
Response from Wine InsidersApr 1, 2026
Hello Jan, Thank you so much for the 5-star review and for being a loyal customer for so many years! We are truly sorry to hear that you encountered a hurdle with your order today; we absolutely acknowledge that even a 'little problem' can be an unwelcome interruption to your day, and we apologize for any stress or inconvenience this caused. Please be reassured that your satisfaction is our top priority. We are delighted to hear that James was able to step in and rectify the situation so quickly! It’s wonderful to know our team’s dedication to great service continues to meet your expectations. If you ever need further assistance, please feel free to reach us at +1 800-615-7304 or [email protected]. We look forward to many more years of serving you! Warm regards, The Wine Insiders Team
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JOHN KING, Austin, T.
Mar 26, 2026
Long time customer has one unsatisfactory bottle credited.
We've been doing business with Wine Insiders, and predecessor firms, for many years. The choice of table wines at reasonable prices, reasonably fast delivery, and the guarantee to stand behind their products is exceptional. For the first time in several years, one of the wines was "corked". I called WI and was given immediate credit - cordial and professional customer service.
Response from Wine InsidersApr 1, 2026
Hello John, Thank you so much for the 5-star review and for your dedicated loyalty over the many years! We are truly sorry to hear that you encountered a 'corked' bottle in your recent selection. We absolutely acknowledge how disappointing it is to open a bottle only to find it doesn’t meet our quality standards; we apologize for the letdown and the inconvenience this caused. Please be reassured that standing behind our wines with a 100% Satisfaction Guarantee is a promise we take very seriously. We are so pleased to hear that our representative was able to provide the professional and immediate support you deserve. If you ever need assistance in the future, please don't hesitate to reach us at +1 800-615-7304 or [email protected]. We look forward to many more years of serving you! Warm regards, The Wine Insiders Team
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Y P.
Mar 20, 2026
Excellent customer service
Excellent customer service. I am curious to experience the 'Mystery Case'
Response from Wine InsidersApr 1, 2026
Hello Petros, Thank you so much for the 5-star review and for your kind words regarding our customer service team! We are truly sorry if we haven't yet provided enough information to move you from 'curious' to 'tasting' when it comes to our Mystery Case. We absolutely acknowledge how important it is to feel fully informed before trying a new wine experience, and we apologize if our current descriptions haven't quite answered all your questions yet. Please be reassured that our Mystery Cases are one of our most popular ways to discover high-quality labels at an incredible value. We are excited for you to experience it! If you have any specific questions before placing your order, please feel free to reach us at 800-615-7304 or [email protected]. Warm regards, The Wine Insiders Team
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Carly
Mar 20, 2026
Excellent customer service
Excellent customer service. The representative was patient and knowledgeable about what I needed to do to complete my order. I have been shopping at Wine Insiders for more than ten years and ALWAYS get customer satisfaction. Great wines at great prices.
Response from Wine InsidersApr 1, 2026
Hello Carly, Thank you so much for your incredible 5-star review and for being a loyal customer for over ten years! We are truly sorry, however, for the initial hurdle you encountered that required extra assistance to complete your order. We absolutely acknowledge how frustrating it can be when a process isn't as smooth as expected; we apologize for any stress or time this took out of your day. Please be reassured that we are delighted our representative was able to provide the patient and knowledgeable support you deserve. Your long-standing support means the world to us, and we are committed to ensuring your next decade with Wine Insiders is filled with great wines and even better experiences. Warm regards, The Wine Insiders Team
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NICKI L B.
Mar 12, 2026
I ordered 15 bottles of wine
I ordered 15 bottles of wine. It would not let me apply the spd50 code. When I contacted customer support James was very helpful. He placed my order for me. He knew exactly what was going on. I got my wine ordered with his help.
Response from Wine InsidersMar 13, 2026
Hello Nicki, Thank you for the 5-star review! We are truly sorry for the technical frustration you experienced when trying to apply your 'spd50' code. We absolutely acknowledge how discouraging it is when a checkout process doesn't work as expected, and we apologize for the initial hurdle in placing your 15-bottle order. Please be reassured that we are thrilled James was able to step in, identify the issue, and ensure your order was placed correctly with the discount applied. We will be sure to share your kind words with him and his team. Thank you for choosing Wine Insiders, and we hope you enjoy every one of those 15 bottles! Warm regards, The Wine Insiders Team
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