Wine InsidersReviews of wineinsiders.com

Eula was my customer service representative. Eula was very helpful and pleasant to work with. Very customer focused.

Customer service representative was very receptive-listened well

I just tried to take advantage of the Memorial Day sale which says if you order any 15 bottles of wine you will receive a 50% discount at checkout. That was not happening for me. I contacted their customer service and was informed that the wines I was ordering were not eligible for a discount. So much for the ad stating ANY. Customer service also stated that they would inform marketing for future sales. But they have been doing this almost one year maybe even longer anytime I will order during one of their sales the discount ever applies to my orders. That is why I have not purchased one from them and almost a year. Don't do false advertising and think it is acceptable.

When I needed to call Wine Insiders, they have always been helpful. I called today regarding my shipment. I have it sent to FED EX, because it's easier to pick the wine up there, instead of wondering if the driver will deliver it. Was confused about the delivery notification from FED EX, I called to verity that the shipment was going to the correct FED EX. I was reassured it was, and when I went, the wine was there. I enjoy how fast I receive the wine.

Associate was very clear & helpful!

Wine insiders is really great to order from. I got my shipment today and OMG glass all inside , bottles broke. I called and I talked with a couple of representatives and they told me they would replace the shipment. I sent over everything they asked for to get my shipment out right a way. I received my new reshipment order number. I really appreciate the kind customer service I received today. I have ordered from the company many times. Every once in awhile they will throw in a thank you gift. Thanks again!

Called and talked with James who was very helpful. The wine I wanted appeared to be out of stock, but James was able to assist with finding what I needed. Looking forward to receiving and enjoying the wine from this order.

I appreciate the customer service and support at Wine Insiders.