Wine InsidersReviews of wineinsiders.com

Quick, friendly service.

Recently FedEx mistakenly picked up my WineInsiders Box from Walgreens. Walgreens was not able to resolve the problem nor could FedEx. WineInsiders, who picked up the phone immediately when I called, resolved the problem during a four minute telephone conversation with their Customer Service personnel. This is one among many of the reasons I continue to recommend WineInsiders to others.

Wine insiders not only has the best deals but also is respectful of their clients. I recently had a shipment and one of the bottles was completely smashed. I called to inform them and they added a credit for it to my account for future use even though I didn’t have the insurance on this shipment.

Wine Insiders have great prices and fast delivery. Sometimes I call to order so I can get suggestions from them. Never had a problem. The only problem is with FedEx. Sometimes their service is terrible. The don't like to deliver to me on a Saturday, and then say I wasn't home. I highly recommend to everyone, if you want great tasting wine at reasonable prices, Wine Insiders is the place to call.

I ordered a wine shipment which was damaged in transit and automatically returned to Wine Insiders. Because I was going to be out of town for an extended period of time, I contacted Wine Insiders to not reship the order until I got back. When I called them again to reship the order, they indicated that several bottles in my order weren't currently available, so I cancelled the original order and placed a new order. When the free magnum wasn't added to my new order, I contacted Wine Insiders again and they were able to manually add the magnum to my order. The customer service I received during this whole process was quick and very helpful.

I ordered wine and it was supposedly delivered end of September then it said it was being returned to sender. (Maybe the delivery guy dropped it thats fine) then I get notification its ready October 5 snd they said its been there since Oct 2nd. Then it was supposed to be delivered at latest 145pm still no wine.

My ordered contents were damaged while in transit. I contacted wine insiders and was given the option to either receive a refund or have the order replaced. The Wind Insiders representative was courteous and competent. I suggested that it would be great if either FedEx or Wine Insiders contact the customer of the damaged delivery instead of the customer tracking down the issue.

Webpage switched shipping address again it seemed. Answerer, as always, takes care of it. No muss, no fuss. And, always nice to