Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersOct 27, 2025

Hello Nancy, Thank you so much for the rating and for your wonderful feedback! We are absolutely thrilled to hear that you love Wine Insiders and find our wine very yummy! We are especially pleased that our customer support team was able to quickly resolve your promo code issue via chat and get the discount applied back to your card. Awesome customer support is what we strive for, and we appreciate you acknowledging that quick resolution! At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello Mike, Thank you for the great rating and for taking the time to send us your positive feedback. We are pleased you are satisfied with our service and are enjoying the selections. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Monday-Friday 9:00am to 8:00pm (EST), and Saturday and Sunday 10:00 am to 7:00pm (EST), excluding holidays. Warm Regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello Gerald, Thank you for the great rating and for taking the time to share your positive feedback with us. We are pleased you are satisfied with our service and are enjoying the selections. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. We would appreciate it if you could tell your friends about us. You’ll give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click the link https://wineinsiders.com/pages/refer. Should you ever have any issues with your order, we are always available to assist you. Please do not hesitate to contact us at [email protected] or at (800) 615-7304 Monday-Friday 9:00 am to 8:00 pm (EST), and Saturday and Sunday 10:00 am to 7:00 pm (EST), excluding holidays. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello CynChap, We’re so sorry to hear about the order mix-up and the trouble it caused you. That’s certainly not the experience we want for our customers, and we completely understand your frustration. We’d like to take a closer look and make sure everything is corrected on your account. Please reach out to our Customer Service Team at (800) 615-7304, via live chat, or at [email protected]. So we can assist you further. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello Norman, Thank you for taking the time to leave us such a thoughtful 5-star review! We’re thrilled to hear that our representative was able to quickly and professionally resolve your shipping questions. It’s also wonderful to know that, as a longtime customer, you continue to love our wines, prices, and service. Your loyalty means so much to us. At Wine Insiders, we believe that the only thing better than enjoying a great glass of wine is sharing it with friends. We’d love for you to spread the word. Your friends will receive $25 off their first order of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer . If you ever need any assistance in the future, please know that our team is always here to help. You can reach us at [email protected] or at (800) 615-7304. We’re available Monday–Friday 9:00am–8:00pm (EST) and Saturday–Sunday 10:00am–7:00pm (EST), excluding holidays. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello Jan, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the concerns you raised regarding your recent interactions. We always strive to provide professional, courteous, and easy-to-understand support, and we regret that we fell short of your expectations. Your feedback is very important and will be shared with our team so we can continue improving the quality and consistency of the service we provide. Please know that whenever you reach out, we want your experience to be as seamless and helpful as possible. If you’d like, we’d love the opportunity to look further into your specific concern and assist you directly. You can reach us at [email protected] or at (800) 615-7304 Monday–Friday 9:00am–8:00pm (EST), and Saturday–Sunday 10:00am–7:00pm (EST), excluding holidays. We truly value your feedback and appreciate the chance to make things right. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello Tomo, Thank you for sharing your feedback with us. We sincerely apologize for the delay you’ve experienced with your order and for the frustration this has caused. We understand how important timely shipping is, and it’s never our intention to cause uncertainty or disappointment. While our website notes that most orders are processed within 1–2 business days, there are occasions when unexpected delays occur. Please rest assured that this is not related to cash flow concerns but rather to logistical factors we are working hard to improve. Your experience matters to us, and we’d appreciate the opportunity to look into your order details to provide you with accurate updates. If you’d like, please reach out to us at [email protected] or at (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, and Saturday–Sunday 10:00am–7:00pm EST, excluding holidays). We value your trust and are committed to making this right. Thank you for bringing this to our attention so we can continue improving our service. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersSep 4, 2025

Hello Barbara, Thank you so much for your kind words and 5-star review! We’re delighted to hear that Eula was knowledgeable, efficient, and friendly in assisting you, and that your question was quickly and confidently resolved. We’ll be sure to share your feedback with her; it will mean a lot. At Wine Insiders, we know that the only thing better than wine is sharing it with friends. You can give your friends $25 off their first purchase of $50+, and you’ll get a $25 coupon when they buy. To get started, simply click here: https://wineinsiders.com/pages/refer. Should you ever need any assistance with an order, we’re always here to help. Please don’t hesitate to reach us at [email protected] or (800) 615-7304 (Monday–Friday 9:00am–8:00pm EST, Saturday–Sunday 10:00am–7:00pm EST, excluding holidays). Warm regards, Wine Insiders Customer Service Team