Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersOct 27, 2025

Hello Craig, Thank you so much for the fantastic rating! We are absolutely thrilled to hear that your experience was marked by quick and easy responses and that our team was both polite and professional. That's wonderful feedback! If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello there, Thank you so much for the fantastic rating! We are thrilled to hear that you had an issue with your order and that the representative you spoke with resolved it quickly. Providing fast, effective support is what we strive for! If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 28, 2025

Hello Anthony, Thank you for your feedback. I am truly sorry and deeply concerned to hear that your wine was spoiled and contained sediment in all the bottles. We absolutely acknowledge that receiving spoiled wine is unacceptable, and we apologize for this extremely disappointing experience. We want to make this right immediately. Please contact us directly at (800) 615-7304 or info@wineinsiders so we can personally resolve the issue with the quality of your entire shipment and ensure you get the excellent wine you deserve. We appreciate you bringing this serious matter to our attention. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Happy, Thank you so much for the fantastic 5-star rating! We are absolutely thrilled by your detailed feedback. We are delighted to hear you appreciate our great customer service, the prompt delivery options (home or alternate location), the variety of wines from around the world, and our amazing pricing, especially the sales! That comprehensive feedback is wonderful to read. If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 28, 2025

Hello Joseph, Thank you for your feedback. We are truly sorry and deeply concerned to hear that the change to your order, resulting in an additional charge, caused you to cancel immediately. It is unacceptable that the website process led you to feel your order was upgraded without your permission. We apologize for this frustrating experience. We want to assure you the "Onward" option can be easily removed before checkout. We need to personally investigate why this was added and ensure you were not charged. Please contact us immediately at [email protected] or at (800) 615-7304 so we can review your account and fully resolve this matter for you. We appreciate the opportunity to make this right. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Iris, Thank you so much for the fantastic rating! We are thrilled to hear you have always enjoyed the wine selection from Wine Insiders. We sincerely apologize that one of your selections was out of stock this time. However, we are delighted that Lenard was able to get that information to you quickly and get your order processed right away! We'll be sure to share your kind words with him. If you'd like to share the great wine and service, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Charles, Thank you so much for the fantastic rating! We are thrilled to hear you had such a wonderful first experience calling us. We are especially delighted that Jonel was able to help you immediately, find your account information right away, and provide the tracking details. We'll be sure to pass along your compliments about how pleasant and helpful she was! If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Gary, Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that your order went from click to door in just 2 days—Outstanding! We sincerely apologize that the free magnum bottle was missing when you first opened the case. However, we are so pleased that our Concierge team rectified the mistake immediately after your call. That dedication is why we love hearing we're a great company! If you'd like to share the speedy service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team