Wine InsidersReviews of wineinsiders.com

Response from Wine InsidersOct 27, 2025

Hello Ralph, Thank you so much for the rating! We are absolutely thrilled to hear about the excellent customer service rep! That's wonderful feedback, and we'll be sure to celebrate your kind words with the team. If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Rayvadee, Thank you so much for your feedback! We are absolutely thrilled to hear about your incredible loyalty, having ordered around 75 cases and continuing with Wine Insiders (WI). We are delighted that the great service continues to satisfy you. Your long-term business is truly appreciated! If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Tom, We appreciate your feedback! We are absolutely thrilled to hear that you had a pleasant experience, despite the initial issue. We are delighted that Cha and Jonel were able to resolve the matter quickly and initiate a replacement order after the FedEx mishandling was acknowledged. Making sure your gift arrived safely and ensuring your experience was pleasant is what a great company strives to do. Thank you for recognizing their assistance! If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Lorrie, Thank you so much for the fantastic rating! We are absolutely thrilled to hear about your exceptional service and your 8 years of loyalty. That means the world to us! We are delighted that you received your order in less than 30 hours and that when you didn't care for a bottle, we credited you no questions asked. Making sure you're always pleased is our mission! If you'd like to share the speedy service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 28, 2025

Hello Frank, Thank you for reaching out. We are truly sorry and deeply concerned to hear that you experienced a string of unacceptable website and service failures (like the payment error, missing promotions, and unhelpful advice). We understand why you are frustrated and feel this is "no way to keep customers happy." We apologize that the website failure caused you to lose the free magnum promotion. We need to fix this and all related issues immediately. Please contact us directly at (800) 615-7304 or [email protected] so we can personally ensure you receive the promised magnum and guarantee a smooth experience moving forward. We are committed to earning back your full satisfaction. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersOct 28, 2025

Hello there, Thank you for reaching out and sharing your detailed feedback. We are truly sorry and deeply concerned to hear about the string of technical and communication failures you experienced while trying to place your order. It is unacceptable that our site wasted your time by not filtering wines for your location until the very end. We apologize for the frustration. We understand that choosing your state upfront should filter out unavailable wines immediately. We need to fix this process and ensure your order is completed smoothly. Please contact us immediately at (800) 615-7304 or [email protected] so we can personally review your account and manually process your order, guaranteeing you only see wines available for immediate delivery to your location. We are committed to earning back your full satisfaction. Cheers, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Bruce, Thank you so much for your feedback! We are thrilled to hear you had a great experience with us. We are sincerely sorry and concerned to hear that your order was lost or stolen after being handed off to FedEx/Walgreens. We absolutely acknowledge how frustrating that experience must have been. However, we are delighted that our helpful phone rep, Aldren, was able to fix the problem easily for you! Many thanks for recognizing his excellent service. If you'd like to share the reliability and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team

Response from Wine InsidersOct 27, 2025

Hello Bob, Thank you so much for the fantastic rating! We are thrilled to hear you are satisfied with our service. We sincerely apologize that one of your selections tasted old. However, we are delighted to hear that the resolution offered (refund or store credit) was satisfactory and that you chose the store credit for a future purchase. Making things right quickly is what we aim for! If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team