Wine Insiders Reviews | Read Customer Reviews of wineinsiders.com

Wine InsidersReviews of wineinsiders.com

4.0229 reviews
Beer & Wine
PO Box 15158, Beverly Hills, California

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Wine Insiders

About Wine Insiders

Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!

Wine Insiders (wineinsiders.com) has 229 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: wineinsiders.com
Website: wineinsiders.com
Category: Beer & Wine
Location: Beverly Hills, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 48% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Wine Insiders reviews

229 approved reviews, newest moderated first

Carmen D.
Nov 4, 2025
Thank you Customer Service
We tried to order wine from the Wine Insider website. We were having problems in doing so. We called Customer Service and they completed and handled the order for us to our complete satisfaction!
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James
Nov 1, 2025
Great support, web site issues are very off putting
Eulia was extremely helpful and knowledgeable. She made sure that I was able to fulfill as much of my order as was in stock.
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Maria
Oct 27, 2025
Eula was very helpful !!!
Eula was very helpful !!!
Response from Wine InsidersOct 27, 2025
Hello Maria, Thank you so much for the fantastic 5-star rating! We are absolutely thrilled to hear that Eula was very helpful!!! That's wonderful feedback, and we'll be sure to share your kind words with her. If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team
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Randy
Oct 26, 2025
Thank GOD for 5 star customer service!!
I sent this wine as a birthday gift to my step-mom. Later that day I get a text message from her informing me that she had moved 2 months ago. I panicked then quicklycalled the Wine insiders customer service number. I did not have the order number but the 5 star customer service guy you d my order and was able to quickly change the shipping address and hewas so friendly and nice. I cannot rate the wine itself since it was a gift sent to a different State but Wine inside customer service is 5 star all the way.
Response from Wine InsidersOct 27, 2025
Hello Randy, Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the 5-star customer service you received. We understand that panicking after realizing the wrong address was on a gift, and we are delighted that our representative was able to quickly find your order without the number, change the shipping address, and was so friendly and nice. Making sure that birthday gift arrives safely is our priority! If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team
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John D.
Oct 20, 2025
Wine Insiders Rep was knowledgeable and…
Wine Insiders Rep was knowledgeable and immediately helpful in changing the wine delivery from my home to a Walgreens (sitting around waiting for FEDEX is quite a bother). Wines are good and inexpensive - have been a customer for over 10 years!
Response from Wine InsidersOct 27, 2025
Hello John, Thank you so much for the rating! We are absolutely thrilled to hear you've been a loyal customer for over 10 years! We are delighted that our representative was knowledgeable and immediately helpful in changing your delivery to Walgreens. We absolutely acknowledge that sitting around waiting for FedEx is a bother, and we're glad we could make the process easier for you. We appreciate you confirming that our wines are good and inexpensive! If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team
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Antoinette P.
Oct 16, 2025
Ordering was very easy
Ordering was very easy. I called customer service because I misunderstood a text and was quite pleased with the person who took care of my query!
Response from Wine InsidersOct 27, 2025
Hello Antoinette, Thank you so much for the fantastic rating! We are thrilled to hear that ordering was very easy. We are especially pleased that when you called Customer Service, the person who helped you was so great and easily took care of your query! Excellent service is what we aim for. If you'd like to share the convenience and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team
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OKay
Oct 14, 2025
FedEx delivery - unacceptable
the driver didn't ring the door bell and left the missing delivery tag when I was home the entire day waiting for the delivery
Response from Wine InsidersOct 28, 2025
Hello there, Thank you for your feedback. We are sincerely sorry to hear about the frustrating experience with your delivery. We absolutely acknowledge how annoying it is when the driver fails to ring the doorbell and leaves a "missing delivery" tag when you were home waiting the entire day. We understand this wasted your time and caused unnecessary inconvenience. We want to ensure your wine gets to you safely and quickly. Please contact us directly at (800) 615-7304 or [email protected] so we can personally intervene with the carrier to resolve this issue and coordinate a successful delivery right away. Cheers, Wine Insiders Customer Service Team
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customer
Oct 9, 2025
excellent service as always!
excellent service as always!
Response from Wine InsidersOct 27, 2025
Hello there, Thank you so much for the fantastic rating! We are absolutely thrilled to hear about the excellent service as always! Consistency is what we strive for. If you'd like to share the excellent service and great wine, refer a friend to give and get a $25 coupon here: https://wineinsiders.com/pages/refer. Warm regards, Wine Insiders Customer Service Team
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