Weston Store Heated ClothingReviews of westonstore.com

I purchased a pair of heated liners. They were exactly as advertised and have made winter running more enjoyable. I had an issue with stitching on the thumb as well as a concern around the one glove being warmer than the other. I emailed support and in one business day I was informed that a new pair was on its way to me. No hassle and no running me through pointless questions to try and delay the process. Things happen, I get that and I have learned that sometimes things happen. Weston took great care in quickly addressing my concerns.

I had a defective battery and notified customer service. They responded within 24 hours and shipped a replacement the same day. I would definitely buy from them again.

The hood falls over my eyes unless I wear a ball cap to keep it out of the way. They did offer to exchange the jacket, but they require the original sealed plastic bag and the original tags. Since the bag has to be cut open and I don’t keep tags, I’m stuck with it. If you buy this jacket, be prepared to wear a ball cap when using the hood.

We received a faulty product. The jacket was not working as it should after 3 wears. A lemon. It happens. I reached out to Weston. They wanted to learn more about my experience and what happened. 2 emails later, they sent me confirmation of the replacement jacket on its way. There are hundreds of options like this out there. I was a bit hesitant to buy from Weston, because I had not heard of them and I have been ghosted by other companies in the past. This is not one of those companies. Truly cared that I was taken care of and got what I needed. I feel their effort to understand my experience shows they are working to improve on all fronts. From my experience they already have the customer care side of things in a great place. Will be shopping here again.

I ordered just over a year ago and since winter turned warm I had no opportunity to use them. They worked well, kept my hands warm. But 3 hours of driving a tractor and the seams on both gloves pulled apart in SEVEN different locations. All I did was hold a steering wheel and worked the front loader while pushing snow. Contacted company, their response was I could purchase for $60 an extended warranty that would allow me to get a replacement pair. I even included pictures of both gloves No thanks. $130 burned. edit 03/23/26 After some back and forth Weston sent a free replacement. I am updating my review. The customer service is a 3 because it took a poor review for them to do the right thing, and even then it was over a month getting results. I don't believe I would have been contacted if I hadn't left the review that I did originally. The gloves heating ability are a solid 5. But I still can't change my opinion of the build quality. I am not satisfied the gloves are able to stand up to doing activities with your hands, but if you only want something to keep you warm while walking or watching a game outdoors, they are great for that. That wasn't what I was after so the gloves didn't match up with my needs. I'm an active person when outside, so I want something different.

Highly recommend not buying from this company. Extremely strict return policy and poor customer service. 30 days is unacceptable around the holidays. The batteries barely last 1 hour on high and you can’t feel the heat on lower settings. You can’t return them once you’ve done an exchange, even if within the return window.

I ordered batteries in error, I sent an email within 30 mins of the order being placed. They cancelled the order within 30 mins. Greatly appreciated the quick response.

Ordered jacket for my wife for Christmas. Medium was too large. Inquired about a petite, was told they could exchange for a small. I agreed until I was informed that I would have to pay for shipping to exchange the jacket. I informed them I wanted to return the jacket and get a refund. After several days of emails back and forth. I was informed that more than a month has transpired and they would not refund my payment. In actuality it had been only 2 days after I received the small that I didn’t want!