Weston Store Heated ClothingReviews of westonstore.com

My experience with the Weston Store has been frustrating, and we ended up having to keep a set of gloves that did not fit. I first ordered the Weston Heated Gloves as a birthday gift for my wife. I even paid extra for easy returns. The heated gloves were too bulky, so we decided to exchange them for the Weston Heated Glove Liners. I called and spoke to the customer service representative as my wife measurement was on the border line between M/L and XS/S. the representative recommended the M/L. Upon receipt of the M/L liners these we too big so we initiated an exchange for the XS/S liners. Upon receiving the XS/S liners they we still too big/bulky. I then attempted to initiate a return and was told by customer service that we were past the 30 days from placing our original order. We worked faithfully with the Weston Store to obtain gloves that fit and after all the interaction with Weston Store there is no way we could meet the 30 day return limit. The final customer service response was – “We truly understand your position, but we are unable to extend the return window for this order. This policy is in place to ensure consistency and fairness across all orders.” This policy is better characterized by inflexibility, inconsideration of a customer who tried to obtain a workable product, and unfairness to us. The product is a good one but the process to obtain a proper fitting product is unreasonable and unsatisfactory.

Ordered heated vest and received in timely manner, problem is it is a women's and not a man's. I have tried to contact them via email as they will never answer the phone. It has been 4 days now with no response. Their products may be good but their customer services is not. Worst company for customer service I have ever dealt with. Since they have my money already I guess they will never contact me back and if I try to go through the return process I am sure that will not work either from others reviews.

I recently bought more than $700 heated stuff from them seeing great review. While returning for exchange, the ups shipping cost is very high which is not covered by Weston. The same items are sold in Amazon which lower price and exceptional return or exchange policy. While the first shipment arrived very quick, the exchange shipment would take a week so I had to pay 15% restock fee for refund and got the item from Amazon to catch my departure time. Will not buy from Weston again. By the way, there is no live person to pick up call for quick communication. The phone call is always routed to email and you get the email back next day. Thanks for the reply. I bought your product directly from your website, and did not buy your product from Amazon. I find out that Amazon has many brands of the similar products as yours with exceptional delivery speed and return policy.