Weston Store Heated ClothingReviews of westonstore.com

Response from Weston Store Heated ClothingJul 17, 2023

Hi, J Weyers, Thank you for your feedback. Please keep in mind we accept returns and exchanges on all items within 30 days. It seems that your item was lost by the carrier , so we reshipped the item. Your reshipped order was delivered on January 23rd and you reached out to us on March 4th to return your item which well was over 30 days after you received your item. We do have our size charts on all of our items. Here is your tracking for your item: https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038362785530 . It was delivered to: Camie Condon, 9 Sylvan Drive, Cambridge ON N1R 5S5, Canada. We have improved the sizing of our jackets and lengthened the sleeves on our jackets for our 2023 style which are now in stock. We appreciate your feedback so we can continue to improve our processes and sizing. Weston Store Customer Support

Response from Weston Store Heated ClothingFeb 7, 2023

Hi, Shantel Morgan, Upon checking your order, I can see that we sent you your gift card on Febuary 2nd for your returned vest. According to our records you did use that gift card on a new order. Your new order has shipped. Please let us know if you need anything else or if I can help you with your most recent order. We appreicate your feedback. Regards, Weston Store Customer Service

Response from Weston Store Heated ClothingJul 17, 2023

Hi, David! Please keep in mind upon receiving your return, we will process your refund within 7 days. If you do not receive your refund, please reach out to us and we can check on it for you. Please keep in mind that we now have a free 1 year warranty on all of our productss :) Thank you, Weston Store

Response from Weston Store Heated ClothingFeb 7, 2023

Hi Kendal Smith, We are sorry that you did not have a good experience. I apologize about that. According to our records, your order was refunded on February 4th. Please keep in mind it can take 5-7 days for your bank to process the refund. If for some reason you do not receive the refund, please reach out to us at [email protected] . Thank you! We appreciate your feedback and thank you for being a valued customer Weston Store Customer Service