Weston Store Heated ClothingReviews of westonstore.com

I needed to ask a question and they were very prompt in replying back to me. That means a LOT to me.

I reached out to the company because I had an issue with a product I purchased. They helped me out with sending me a replacement and were super attentive to my needs! I really appreciated the customer service representative who helped me.

I purchased some heated gloves this winter. I used them many times working outside in single digit temperature. One glove stopped working. I contacted Weston and sent them a video. They replaced the gloves in two days under warranty. I was very pleased with their warranty response.

I purchased these heated insoles for winter morning walks and have also used them in my cycling shoes on cold rides and in my boots during late-season football games. They’ve performed exceptionally well in every situation—keeping my feet warm and comfortable even in very cold conditions. After some use, one insole stopped heating. I submitted a warranty claim, and within about a week, a brand-new pair was delivered to my home with no hassle. The product works great, and the customer service was outstanding. I highly recommend these heated insoles for anyone looking to stay warm and comfortable during cold-weather activities.

I recently purchased a woman's heated fleece jacket with hood for my wife which she thoroughly enjoyed. When she saw how cold her sister-in-law was she gifted the jacket to her. So I purchased a second jacket for my wife. This new jacket did not warm completely in the back panel so I contacted the warranty support department. They sent me a new replacement without any hassle. I strongly recommend Weston heated products. They are stylish and perform well. Also, my wife continues to brag about her heated jacket to her friends.

Nice liners. Still a little big for my small hands but it’s workable. Had the best customer experience ever when one glove quit warming after 3 months. Gloves were replaced without hassle. Highly recommended company!! Thank you.

Customer service is terrible. I returned a battery since it wasn't compatible with my vest. They then sent me another battery that was the same one they sent the first time. I had just returned the battery, didn't ask for a replacement since I had to research which one fit my vest. (The company changed the battery connection). Numerous emails were clearly misread due to a language barrier. I now have to return the battery a second time. Talked to someone, probably in New Dehli, India from the sounds of it. He said to call them to return the second wrong battery and get the correct one. Yikes. Meanwhile, I'm in the cold for another week at least.

They advertise a product making you believe that the heated gloves heat both sides of your hands.They don't.There is no phone support.They will not accept any returns unless you have all of the original packaging.They have a 3 year warranty but the provisions are so strict and without the original package, they will refuse the refund