Tom N.
Excellent Customer Service
We received a faulty product. The jacket was not working as it should after 3 wears. A lemon. It happens. I reached out to Weston. They wanted to learn more about my experience and what happened. 2 emails later, they sent me confirmation of the replacement jacket on its way. There are hundreds of options like this out there. I was a bit hesitant to buy from Weston, because I had not heard of them and I have been ghosted by other companies in the past. This is not one of those companies. Truly cared that I was taken care of and got what I needed. I feel their effort to understand my experience shows they are working to improve on all fronts. From my experience they already have the customer care side of things in a great place. Will be shopping here again.