Weston Store Heated ClothingReviews of westonstore.com

Customer service is terrible. I returned a battery since it wasn't compatible with my vest. They then sent me another battery that was the same one they sent the first time. I had just returned the battery, didn't ask for a replacement since I had to research which one fit my vest. (The company changed the battery connection). Numerous emails were clearly misread due to a language barrier. I now have to return the battery a second time. Talked to someone, probably in New Dehli, India from the sounds of it. He said to call them to return the second wrong battery and get the correct one. Yikes. Meanwhile, I'm in the cold for another week at least.

I ordered just over a year ago and since winter turned warm I had no opportunity to use them. They worked well, kept my hands warm. But 3 hours of driving a tractor and the seams on both gloves pulled apart in SEVEN different locations. All I did was hold a steering wheel and worked the front loader while pushing snow. Contacted company, their response was I could purchase for $60 an extended warranty that would allow me to get a replacement pair. I even included pictures of both gloves No thanks. $130 burned. edit 03/23/26 After some back and forth Weston sent a free replacement. I am updating my review. The customer service is a 3 because it took a poor review for them to do the right thing, and even then it was over a month getting results. I don't believe I would have been contacted if I hadn't left the review that I did originally. The gloves heating ability are a solid 5. But I still can't change my opinion of the build quality. I am not satisfied the gloves are able to stand up to doing activities with your hands, but if you only want something to keep you warm while walking or watching a game outdoors, they are great for that. That wasn't what I was after so the gloves didn't match up with my needs. I'm an active person when outside, so I want something different.

They charged my credit card 3 days before they shipped the product which I believe is illegal. Before reading reviews I bought the extra protection so I can return the product within 30 days but now I'm wondering if I'll even receive what I bought and am less certain, I'll get a refund if I need to return it.

I like the item and wish there was a different shade of grey. Super fast shipping and service though

Wish they had more sizes, but I still like it.

The hat did not fit me

I wish that they had more styles of the vest and more sizes. Other than that I liked the items

It is okay...