Weston Store Heated ClothingReviews of westonstore.com

They advertise a product making you believe that the heated gloves heat both sides of your hands.They don't.There is no phone support.They will not accept any returns unless you have all of the original packaging.They have a 3 year warranty but the provisions are so strict and without the original package, they will refuse the refund

I purchased a pair of socks for my wife for $80 the one sock stopped working, I purchased in December 2024 in March 2025 three months later they switched from a one year warranty to a 3 year warranty I only needed one sock replaced and their recommendation was to buy a new set for 80$ instead of just sending me a replacement sock. DO NOT USE THIS COMPANY THEY DONT HAVE THE CUSTOMERS BEST INTEREST IN MIND. Extremely disappointed

The gloves do not do well at all in any type of cold especially if there is wind. The wind will penetrate the material regardless of what heat setting the gloves are on. If you are using them inside a vehicle to drive, they might be ok but as soon as they are exposed to cold and/or wind conditions, your fingers will no longer feel any heat.

The hood falls over my eyes unless I wear a ball cap to keep it out of the way. They did offer to exchange the jacket, but they require the original sealed plastic bag and the original tags. Since the bag has to be cut open and I don’t keep tags, I’m stuck with it. If you buy this jacket, be prepared to wear a ball cap when using the hood.

Highly recommend not buying from this company. Extremely strict return policy and poor customer service. 30 days is unacceptable around the holidays. The batteries barely last 1 hour on high and you can’t feel the heat on lower settings. You can’t return them once you’ve done an exchange, even if within the return window.

Ordered jacket for my wife for Christmas. Medium was too large. Inquired about a petite, was told they could exchange for a small. I agreed until I was informed that I would have to pay for shipping to exchange the jacket. I informed them I wanted to return the jacket and get a refund. After several days of emails back and forth. I was informed that more than a month has transpired and they would not refund my payment. In actuality it had been only 2 days after I received the small that I didn’t want!

Ordered glove liners and it took about 10 days for them to arrive - pretty good. At first I was very pleased. Nice and warm, great! But eventually I realized that the low and medium heat settings are not adequate - can barely feel any heat. You must use the high setting. And on high, you will be lucky to get one hour out of them. If you are happy with one hour followed by several hours of charging, these are for you. Not acceptable for me. When I tried to return them, their ironclad policy is that you can't get your money back and these are very expensive. You must exchange for another product of theirs! You also only have 30 days (ok, I suppose - I missed by a couple days). And you must have all the original packaging intact, unused, tags still on the products, etc. How would you do that and still be able to try them out?! I really wanted to be happy with them and believed the advertising. Sadly they'll be going to the thrift store. Don't recommend at all.

Cycling in a Canadian winter requires gloves that keep the fingers warm and socks the toes warm. The Weston product do neither. Both fingers and toes will freeze. Would not recommend for activities such as cycling, skiing or snowmobiling. Staff is friendly and service response on an order is prompt. However, after writing to the firm about these issues the managers did not respond.