Weston Store Heated ClothingReviews of westonstore.com

I have raved about Weston's heated socks ever since I got them this winter. They've changed the game for me when it comes to winter activities. When I had an issue with another product I ordered, their customer service responded immediately, and solved the problem. I couldn't be happier with my experience as a customer.

When I had a problem I called the phone number that was listed and left a message. I quickley found out that texting was quicker and more functional. My problem was taken care of by a representative who was polite and very caring of my situation. I am impressed with their products AND service department. I recommend the Weston Store to all of my family and friends!

My experience with the Weston Store has been frustrating, and we ended up having to keep a set of gloves that did not fit. I first ordered the Weston Heated Gloves as a birthday gift for my wife. I even paid extra for easy returns. The heated gloves were too bulky, so we decided to exchange them for the Weston Heated Glove Liners. I called and spoke to the customer service representative as my wife measurement was on the border line between M/L and XS/S. the representative recommended the M/L. Upon receipt of the M/L liners these we too big so we initiated an exchange for the XS/S liners. Upon receiving the XS/S liners they we still too big/bulky. I then attempted to initiate a return and was told by customer service that we were past the 30 days from placing our original order. We worked faithfully with the Weston Store to obtain gloves that fit and after all the interaction with Weston Store there is no way we could meet the 30 day return limit. The final customer service response was – “We truly understand your position, but we are unable to extend the return window for this order. This policy is in place to ensure consistency and fairness across all orders.” This policy is better characterized by inflexibility, inconsideration of a customer who tried to obtain a workable product, and unfairness to us. The product is a good one but the process to obtain a proper fitting product is unreasonable and unsatisfactory.

Amazing customer service. Fast, thorough and comprehensive on top of friendly and efficient. Would recommend Weston any and every time.

I had ordered a pair of the heated gloves for my girlfriend, yet the small was to big for her tiny hands… So thru the easy to use site I initiated a return, and purchased her the small glove liners instead… Super easy to do, they sent me the return request paperwork along with the shipping label, for me to print… Her glove liners arrived and she loves them… She has Raynard’s Syndrome and these should really help her the rest of this rotten winter we’re having in New York…

We have used Weston's heated gloves for the past two years, snowmobiling in Yellowstone NP last year and on a regular basis working on our farm this past winter. We have been very satisfied with the comfort level when paired with adequate gloves. When one of my gloves ceased to warm my fingers a few days ago, I contacted Weston about my options. Chris and Archie were very accommodating and worked with me to come to an agreeable solution. Would recommend to friends and will feel comfortable contacing the company again if there is a future problem.

The Weston jacket I ordered for my husband from Amazon arrived without a charging cord. I emailed Weston directly and received a reply the same day. I provided them with the information they needed and had a most pleasant exchange with their representative and have been assured a new battery and cord are on the way. This has been a flawless customer service experience.

Wonderful company to work with! They went out of their way to assist me! Very professional and kind! I would strongly recommend & would purchase again. Susan