If you ever have questions about sizing, delivery, returns, or anything else, our support team is here to help.You can reach us anytime at: [email protected] genuinely appreciate every piece of feedback — it helps us build a better brand for you and all our customers.Thank you for being part of the Weston & Finch community. ❤️
Weston & Finch (westonfinch.com) has 74 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
westonfinch.com
Website
westonfinch.com
Category
Needlework & Knitting
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I really like the products! Just ordered for the third time and the customer service helped me really fast with some inquiries. Can't wait for my next order to arrive! And if I have any questions I will contact you!
Response from Weston & FinchDec 3, 2025
Hi Joost,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying our products and that our customer service team was able to help you quickly. It means a lot to us that this is already your third order — we truly appreciate your trust in Weston & Finch.
If you ever have any questions or need support in the future, we’re always here to help.
We can’t wait for you to receive your next order! 💛
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
AP
Antonio P.
Avoid at all cost
Avoid at all cost! Bought shoes and they were faulty/ damaged and the wrong size! Would not accept responsibility. Rather than giving me a refund they wanted me to return them at MY cost for a refund. Was not worth it as postage would have been half of what they cost! When google the brand of the actual shoes sent TEMU product came up! Such a scam AVOID!!
Response from Weston & FinchDec 3, 2025
Hi Antonio Picello,
We’re very sorry to hear about your experience — receiving a damaged or incorrect item is unacceptable, and we completely understand your frustration.
We want to be clear:
Weston & Finch does not source products from TEMU or resell TEMU items.
If your order arrived in the wrong size or with a fault, that is a mistake on our side, and it’s our responsibility to resolve it properly.
Regarding return shipping, the intention is never to make customers pay unfairly. We offer multiple resolution options depending on the situation, including replacements or refunds without requiring a return when appropriate. We are actively reviewing our return policy to make it clearer and more customer-friendly.
Thank you for bringing this to our attention. Your feedback helps us improve our quality checks, sizing accuracy, and customer service.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
GA
GalwayTim
AVOID - size refund issues AVOID
The quality of the coats is shocking not to mention the sizing issues. I thought their sizing chart was off. I'm a 44 inch chest and according to sizing chart that's xxxxl .
These were at least 2 sizes too small🙄
I requested a return and full refund. Let's see how that goes!
Update offered 50% refund after refusing ridiculous offer of 20% and said keep items or donate them to charity. This is hardly a great solution or return/send to US warehouse so I have pay postage and customs for sending. This is strange as Item did not come from the USA so I can deduct this tactic to deter you returning looking for a full refund. Disgraceful disgusting practices. AVOID AVOID AVOID
Response from Weston & FinchDec 3, 2025
Hi Tim Galway,
Thank you for sharing your experience, and we’re truly sorry to hear about the sizing and quality issues you encountered. Receiving a coat that doesn’t match the sizing chart is incredibly frustrating, and this is not the experience we want for any customer.
We are currently updating our sizing charts and reviewing supplier measurements to ensure more accurate and consistent sizing across all products. Your feedback helps us identify where improvements are needed.
Thank you again for bringing this to our attention — we’re committed to improving both our product quality and customer experience.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
MR
michael R.
I had the same experience as the other…
I had the same experience as the other Michael who wrote a review. My shoes took forever to get to me. They were of poor quality and when I returned them to a shipping place in Abilene they were returned. They finally returned my money but I was out the $22 shipping for the return. I actually called the business that I returned the shoes to and they said there was a delivery box there a while back but it had been closed for some time. Avoid business with this company!
Response from Weston & FinchDec 3, 2025
Hi Michael Rogers,
We’re very sorry to hear about your experience, especially regarding the quality of the shoes, the long delivery time, and the issues with your return. This is absolutely not the experience we want any customer to have, and we understand your frustration.
The situation you described with the Abilene return location should not have occurred. We recently transitioned to a new return facility, and it appears your package was sent during that changeover period. This caused some returns to be rejected unintentionally, and we sincerely apologize for the confusion and inconvenience this caused.
We are now updating all return instructions, auditing our return addresses, and ensuring everything is fully active and verified so this cannot happen again.
We are glad your refund was processed, but we also understand it is frustrating to be out the return shipping cost. We’ve reached out to you directly to make this right and compensate you for the additional expense.
Thank you for sharing your experience — your feedback helps us improve our logistics, supplier quality control, and overall customer service.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
MI
Michael
This company is awful . . . but they made it right in the end.
This company is awful. I ordered shoes that were supposed to be 12.5. They are obviously made in a very foreign county because they took over 4 weeks to arrive. While they size did say 12.5, they were more like a size 9 or 10. When I returned them, I followed their instructions, mailed them back and they rejected the UPS shipment. They're now telling me I need to ship them back, again, at my own expense. Avoid this company at all costs.
Update on 12/3: When I reached out to the support team and explained the situation, they did issue me a full refund. I upgraded my review to a 3 star, as a result.
Response from Weston & FinchDec 3, 2025
Hi Michael,
We’re very sorry to hear about your experience — receiving a pair of shoes that don’t fit and then running into issues with the return process is extremely frustrating, and we understand why you’re upset.
This should not have happened.
Your return should never be rejected if it followed the instructions provided. We are currently reviewing this with our fulfillment partner to understand exactly where the issue occurred and to make sure it does not happen again for any customer.
Regarding the sizing, we know how disappointing it is to receive a product that doesn’t match expectations. We are actively improving our size charts and switching certain suppliers to ensure sizing is more accurate and consistent.
Thank you for bringing this to our attention. Your feedback helps us improve our quality control, shipping processes, and customer experience.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
ZM
Zoryleen M.
We need to stop this Fraud campaign
YT2528200708106815 this its my tracking número and all my information.
My 2 coats are poor quality, and incomplete pieces. Nobody answered
This its a fraudulent campaign. We need a collective legal demand. Please let me know
Sincerely,
Response from Weston & FinchDec 3, 2025
Hi Zoryleen Maldonado,
We’re very sorry to hear about your experience, especially regarding the quality issues and the missing pieces in your order. This is absolutely not the standard we aim to deliver, and we understand how concerning this must feel.
Please rest assured: Weston & Finch is not running any fraudulent activity. Your order is real, and so is our responsibility to make things right when something goes wrong. We sincerely apologize if you did not receive a timely response — that is something we are actively improving.
Thank you for bringing this to our attention. We are committed to addressing this situation fully and ensuring you receive the proper support.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
FL
Frantz L.
Waste of money-No delivery
Do not waste your money on these scammers. Weston & Finch is a scam. Going on 3 months on an order, never received delivery. Worst POS!
Response from Weston & FinchDec 3, 2025
Hi Frantz Lauredant,
We’re truly sorry for the experience you’ve had. Waiting this long for an order and not receiving it is completely unacceptable, and we understand why you are upset.
Your order should never take three months, and when something goes wrong with delivery, it is our responsibility to fix it quickly. We are currently reviewing this issue with our shipping partner to understand what went wrong and to prevent this from happening again.
Your feedback is important and helps us improve our delivery systems and service.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
SF
Stephen F.
Ordered XL; received hardly Medium
Ordered XL; received something that states inside it XXXL but it is hardly size US Medium. Do not waste your time and money with this garbage
Response from Weston & FinchDec 3, 2025
Hi Stephen Fridakis,
We’re very sorry to hear about your experience. Receiving a size that is completely different from what you ordered is unacceptable, and we understand how frustrating this must have been.
This should not have happened. We are currently reviewing the sizing and labeling from this supplier, as well as tightening our quality control checks to ensure accuracy before items are shipped. Your feedback helps us identify and fix these issues quickly.
Thank you for bringing this to our attention — we are committed to doing better.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
