If you ever have questions about sizing, delivery, returns, or anything else, our support team is here to help.You can reach us anytime at: [email protected] genuinely appreciate every piece of feedback — it helps us build a better brand for you and all our customers.Thank you for being part of the Weston & Finch community. ❤️
Weston & Finch (westonfinch.com) has 74 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
westonfinch.com
Website
westonfinch.com
Category
Needlework & Knitting
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered a pair of boots that looked stylish and they advertised it is made of premium leather—well not. It is made of cheap synthetic materials with an odor. It is disappointing.
Response from Weston & FinchOct 8, 2026
Hi Pan,
We sincerely apologize for your disappointing experience with the boots. We understand your concerns and regret that the product did not meet your expectations.
Thank you for taking the time to share your feedback. We value your comments and will take them into consideration as we continue working to improve our products and customer experience.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
MU
Monika U.
I bought a pair of shoes
I bought a pair of shoes, they sent me 2 sizes bigger( instead of 10 they sent me a 12)and when I ask for a return or exchange they say i have to pay for shipping even though they made the mistake.Of course no refund just store credit. Beware !!
Response from Weston & FinchApr 25, 2026
Hi Monika,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
After checking with our fulfillment team, they’ve confirmed that the item was dispatched in the size ordered. In some cases, sizing can vary slightly depending on regional or manufacturing labeling, but the product shipped corresponds to the size selected at checkout.
We always aim to ensure orders are accurately fulfilled, and we’re sorry for any confusion or inconvenience this may have caused. Regarding the return process, we completely understand your concern and appreciate you bringing this to our attention.
Your feedback is important to us, as it helps us continue improving both our products and customer experience.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
DE
Dana E.
W&F only wants the money, whether or not you get your order.
I ordered a pair of sneakers. Two weeks later, the delivery company Weston & Finch appear to partner with left my shoes outside of my building on the sidewalk where they were stolen. W&F sided with the delivery company's position that the package had been delivered based on a photo from the delivery driver that plainly shows the package on the sidewalk outside of the door to my building, including a reflection in the door of the driver standing outside. They did not use the intercom to be buzzed into the building to complete delivery, but rather carelessly left the package outside to be stolen. W&F did not credit me or replace the stolen package. Terrible customer service interaction with repetitive requests for to show what was wrong with the shoes. They're not here, that's the whole problem.
Response from Weston & FinchDec 12, 2025
Hi Dana,
We’re genuinely sorry for the experience you’ve described. Having a package marked as delivered but then not receiving it is extremely frustrating, and we fully understand why this situation left you disappointed.
In cases like this, we rely on confirmation from the delivery carrier, including GPS and photo evidence, to determine delivery status. That said, we agree that packages should never be left in an unsafe location, and we are actively reviewing our delivery partners’ drop-off procedures to reduce situations like this in the future.
We also apologize if our communication felt repetitive or unhelpful — that is not our intention. When an item is reported missing after delivery confirmation, we must first gather specific information for the carrier investigation, but we understand how frustrating that process can feel when the item is already gone.
Thank you for taking the time to share your experience. Feedback like this helps us improve our delivery standards and customer support processes.
Warm regards,
Sarah – Customer Support Manager
Weston & Finch
