Weston & FinchReviews of westonfinch.com

Response from Weston & FinchJan 16, 2026

Thank you for sharing your experience! We’re glad the pricing worked for you, but we’re really sorry the shoes didn’t fit as expected and that shipping took longer than anticipated. We completely understand how frustrating that can be. We’re currently reviewing supplier measurements and updating our size charts to make sure future orders are more accurate and consistent. Even without the original packaging, we’d love to help find a solution. Please reach out to our customer service team at [email protected], and we’ll do our best to assist you. We really appreciate your feedback and hope we can make this right for you! Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchJan 16, 2026

Thank you for sharing your experience. We completely understand how frustrating it can be to wait almost a month for delivery and then receive shoes that aren’t exactly as expected. Your feedback is important to us, and we want you to know that we hear you. We truly appreciate your patience, and your comments help us identify where improvements are needed. If you’d like, our customer service team would be happy to check on the status of your remaining order, please reach out to us at [email protected]. Thank you again for taking the time to share your feedback. It helps us improve our sizing, quality checks, and overall customer experience moving forward. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 10, 2025

Hi Amanda Grant Lawrence, Thank you so much for your review! We’re really happy to hear that you love the boots and found them classy with the perfect heel height. Your feedback means a lot to us. We also appreciate you mentioning the sizing — this kind of insight helps us update our size guidance so future customers can pick the perfect fit more easily. We’re actively improving our size charts based on feedback exactly like yours. If you ever have any questions or need help with your next order, we’re always here for you! Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 3, 2025

Hi Michael, We’re very sorry to hear about your experience — receiving a pair of shoes that don’t fit and then running into issues with the return process is extremely frustrating, and we understand why you’re upset. This should not have happened. Your return should never be rejected if it followed the instructions provided. We are currently reviewing this with our fulfillment partner to understand exactly where the issue occurred and to make sure it does not happen again for any customer. Regarding the sizing, we know how disappointing it is to receive a product that doesn’t match expectations. We are actively improving our size charts and switching certain suppliers to ensure sizing is more accurate and consistent. Thank you for bringing this to our attention. Your feedback helps us improve our quality control, shipping processes, and customer experience. Warm regards, Sarah – Customer Support Manager Weston & Finch