Weston & FinchReviews of westonfinch.com

Response from Weston & FinchJan 16, 2026

We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Our goal is always to provide high-quality products and clear, fair service and we apologize if the process caused any confusion or frustration. We want to clarify that we do honor our return and refund policy, and we’re sorry if this was not made clear earlier in the conversation. In some cases, we offer alternative solutions like partial refunds or replacements to help customers avoid return shipping costs. These options are always meant to provide additional flexibility and never replace a customer’s right to a full refund if that is their preference. We are reviewing our communication process to ensure refund options are explained more clearly and promptly going forward. Your feedback is valuable and helps us improve both our products and customer service experience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchJan 16, 2026

Thank you for sharing your experience! We’re glad the pricing worked for you, but we’re really sorry the shoes didn’t fit as expected and that shipping took longer than anticipated. We completely understand how frustrating that can be. We’re currently reviewing supplier measurements and updating our size charts to make sure future orders are more accurate and consistent. Even without the original packaging, we’d love to help find a solution. Please reach out to our customer service team at [email protected], and we’ll do our best to assist you. We really appreciate your feedback and hope we can make this right for you! Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchJan 16, 2026

We’re really sorry to hear that your experience didn’t meet your expectations. We always aim to provide quality products and clear information about our items and shipping, and we apologize if the materials, packaging, or delivery times caused any frustration. To help keep shipping costs low and reduce environmental impact, we use a secure, lightweight packaging instead of traditional shoe boxes, especially for international orders. We understand this can be different from what you expect, and we truly appreciate your understanding. Thank you for sharing your feedback, it helps us improve, and we hope we have the chance to serve you better in the future. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchJan 16, 2026

Thank you for sharing your experience. We completely understand how frustrating it can be to wait almost a month for delivery and then receive shoes that aren’t exactly as expected. Your feedback is important to us, and we want you to know that we hear you. We truly appreciate your patience, and your comments help us identify where improvements are needed. If you’d like, our customer service team would be happy to check on the status of your remaining order, please reach out to us at [email protected]. Thank you again for taking the time to share your feedback. It helps us improve our sizing, quality checks, and overall customer experience moving forward. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 30, 2025

Hi Kitty, Thank you for sharing your experience, and we’re sorry to hear that the product didn’t meet your expectations. We understand how disappointing that can be. Our intention when offering different resolution options (such as partial refunds or store credit) is to give customers flexibility, especially when return shipping may be inconvenient. However, we fully respect when a customer prefers not to accept these options, and we apologize if the process felt frustrating or prolonged. We do want to clarify that we honor refunds in line with our return policy, and we’re sorry if this was not made clear earlier in the conversation. We are reviewing our communication process to ensure refund options are explained more clearly and promptly going forward. Your feedback is valuable and helps us improve both our products and customer service experience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 30, 2025

Hi Scuba133, We’re very sorry to hear about your experience and understand how frustrating it is to receive shoes that don’t fit as expected and to feel dissatisfied with the return process. This is not the experience we want for our customers. Regarding sizing, we acknowledge that inconsistencies can occur, and we are actively reviewing supplier measurements and improving our size charts to prevent this from happening in the future. Your feedback helps us identify where these improvements are needed. We also want to clarify that we do honor our return and refund policy. In some cases, we offer alternative solutions such as partial refunds or replacements to help customers avoid return shipping costs, but these options are never meant to replace a customer’s right to a refund if they prefer one. We apologize if this was not communicated clearly or if the process caused confusion. Our returns and customer support are handled through multiple logistics partners, and we are currently reviewing and updating our return procedures to ensure they are clearer and smoother for all customers. Thank you for taking the time to share your experience. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 12, 2025

Hi Dana, We’re genuinely sorry for the experience you’ve described. Having a package marked as delivered but then not receiving it is extremely frustrating, and we fully understand why this situation left you disappointed. In cases like this, we rely on confirmation from the delivery carrier, including GPS and photo evidence, to determine delivery status. That said, we agree that packages should never be left in an unsafe location, and we are actively reviewing our delivery partners’ drop-off procedures to reduce situations like this in the future. We also apologize if our communication felt repetitive or unhelpful — that is not our intention. When an item is reported missing after delivery confirmation, we must first gather specific information for the carrier investigation, but we understand how frustrating that process can feel when the item is already gone. Thank you for taking the time to share your experience. Feedback like this helps us improve our delivery standards and customer support processes. Warm regards, Sarah – Customer Support Manager Weston & Finch

Response from Weston & FinchDec 10, 2025

Hi Amanda Grant Lawrence, Thank you so much for your review! We’re really happy to hear that you love the boots and found them classy with the perfect heel height. Your feedback means a lot to us. We also appreciate you mentioning the sizing — this kind of insight helps us update our size guidance so future customers can pick the perfect fit more easily. We’re actively improving our size charts based on feedback exactly like yours. If you ever have any questions or need help with your next order, we’re always here for you! Warm regards, Sarah – Customer Support Manager Weston & Finch